Assoc. Manager, Core Implementation Services

Partner Operations Oversight Manager

As Partner Operations Oversight Manager, you will guide a team responsible for ensuring quality and consistency in service delivery for products and services under Core Implementation Services. You will also coordinate with internal teams on security topics and collaborate with line organizations to meet Amadeus commitments.

You will oversee operational activities delegated to an external partner company, acting as the primary liaison between internal stakeholders and the partner. Your role ensures alignment with service level agreements (SLAs), operational standards, and business objectives.

Your Main Responsibilities

• Guide and support a team to deliver consistent, high-quality services across Core Implementation Services.
• Coordinate with internal teams and external partners to meet agreed commitments and security standards.
• Serve as a resource across multiple areas, proactively addressing complex challenges and improving efficiency.
• Ensure partner compliance with SLAs and operational standards while fostering collaboration.
• Develop clear action plans aligned with department strategy and business objectives.

About the Ideal Candidate

• Experience in managing teams and building collaborative relationships.
• Ability to coordinate with multiple stakeholders and external partners effectively.
• Strong problem-solving skills and attention to detail in operational processes.
• Familiarity with service delivery standards and security compliance.
• Excellent communication skills and ability to work independently while collaborating with peers.

What We Can Offer You

• A meaningful mission – At Amadeus, you'll help shape the future of travel with purpose.
• A global culture – Work with diverse teams across regions and backgrounds.
• Continuous learning – Access on-the-job training, formal programs, and knowledge-sharing opportunities.
• A welcoming environment – We support professional growth and personal well-being.
• Transparent rewards – Competitive salary, bonus, and comprehensive benefits.
• Flexible working – Embrace our hybrid and flexible work model.
• Inclusive community – We foster belonging and fair treatment for all employees.
• Stability – Join a trusted and reliable company.

Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.