Automation Controls Field Support Technician

Automation Controls Field Support Technician

Automation Controls Technician will primarily focus on supporting field service calls at customer locations. This role involves providing technical support for industrial equipment-diagnosing, repairing, and commissioning automation and control systems. The ideal candidate will have hands-on experience with PLCs, HMIs, motor controls, and automation hardware/software, and will thrive in a technical support role.

Essential Functions

• Respond to field service requests to troubleshoot, repair, and update automation and control systems.
• Diagnose control system issues (hardware and software) remotely or onsite using test equipment, schematics, and software tools.
• Modify and update PLC and HMI programs to support system upgrades, repairs, or customer-requested changes.
• May assist with the installation, commissioning, and startup of new automation equipment at Amada facilities or customer sites.
• Provide on-site technical support, training, and guidance for field service technicians, Amada manufacturing staff, or customer staff.
• Document service support activities, including test results, system changes, and recommended improvements.
• Work closely with the engineering team to communicate system updates, field issues, and field or customer feedback.
• Ensure compliance with safety procedures and customer site requirements during all service activities.

Qualifications

• Associate degree in Electrical, Electronics, Mechatronics, Automation Technology, or equivalent technical training.
• 3+ years of experience in industrial automation, field service, or a related technical role.
• Proficiency in troubleshooting PLC-based control systems (Omron, Allen-Bradley, Siemens, or similar).
• Experience with industrial networks (Ethernet/IP, Modbus, Profibus, etc.).
• Ability to read and interpret electrical schematics, wiring diagrams, and control system drawings.
• Skilled with test instruments such as multimeters, oscilloscopes, and signal generators.
• Experience with VFDs, servo drives, and motion control systems.
• Knowledge of industrial safety regulations and lockout/tagout procedures.
• Familiarity with SCADA systems and industrial HMIs.
• Previous experience in a service technician, field engineer, or plant maintenance role.
• Strong mechanical aptitude and ability to troubleshoot electromechanical systems.
• Excellent problem-solving and customer service skills.
• Ability to work independently in the field with minimal supervision.
• Willingness to travel (up to 50%) including overnight stays.

Skills

• Excellent communication skills (verbal and written), organized and detailed-oriented.
• Experience in creating schematics, flowcharts and other electrical design documentation.
• Experience with ladder logic, function blocks, structured text and or sequential function charts.
• Relies on experience and judgement to plan and accomplish goals.

Pay Range:

• Salary - $65,000.00-$85,000.00

Work Environment:

• On site in Brea, CA
• Office setting - answering service calls.

Reporting Relationship:

• Department Manager or group supervisor

Subordinate Staff:

• None

Travel:

• Frequent travel may be required during machine developing and debugging period.

Mental:

• Ability to work harmoniously with others.
• Ability to accept and follow instructions.

Lifting: Average Weight: 25 lb. Frequency: Daily