Rec ID 2072 - Associate Technical Support ConsultantIndia

Associate Technical Support Consultant

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Are you looking for a job where you can make an impact every day in someone else's life? Do you get a thrill when solving complex problems? As a Support Consultant at Altera Health, your work makes a difference to patients and the hospital staff treating them. You will be responsible for handling and diagnosing application issues, working directly with hospital IT staff, partnering with Altera developers and third-party vendors to ensure hospital staff are taking care of patient's health and not software issues.

Job Summary:

The primary responsibilities include, and not limited to:

• Provide software application support to hospital IT staff via remote administration technologies.
• Interact with International customers to help troubleshoot and resolve highly complex software problems.
• Track and document inbound requests and ensure proper case documentation following standard operating procedures and meeting SLAs.
• Educate clients on application functionality.
• Explain software errors and convey feedback to product development staff.
• Position will require participation in after-hours and on-call support on weekends.
• Ability to work independently in a challenging environment.

Location: Pune

A successful candidate would possess the following qualities:

• Strong desire and determination to resolve complex issues. You want to know, in detail, why an application is doing what it is doing.
• Solid analytical, research, and trouble-shooting skills. Your solutions are evidence based, not guesswork.
• Excellent communication skills. You must be able to clearly communicate to our English-speaking customer base. Strong verbal and written communication (in English) and interpersonal skills.
• Exposure to interaction with international clients.
• Understanding and recognizing the impact of the issues in relation to patient safety. If our software isn't working, patients are impacted.
• Organized and attention to detail. The smallest character out of place can bring down a system.
• Self-driven, and a fast learner for a fast-paced environment. Our software suites are massive, the databases expansive, and when you start, you will know little and need to learn quickly.
• 2-3 years of experience with a demonstrated competence in functional or technical troubleshooting in a client-facing role. You must be curious and driven to solve problems.
• Bachelor's degree in computer science/IT, or health care related field. Experience supporting healthcare solutions is an asset.
• Basic understanding on SQL skills, should be able to write and read basic SQL Objects : queries, stored procedure, trigger etc.
• Basic understanding of Windows Server concepts, Internet Information Services (IIS).

Working Arrangements:

• Flexible policy allowing employees to work from home and/or offices.
• Dedicated workspace that accommodates standard office equipment (laptop, monitors, fast internet connectivity etc.)
• Must have an environment for virtual presence and online engagement at client and internal meetings.
• Able and willing to work in 24*7 shifts, on call rotations for evenings/weekends/holidays

Travel requirements:

• May be required to travel to customer sites or conferences.

Company Overview :

At Altera Health, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we're driving a new era of healthcare. Altera Health offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com