Print And/or Promo Products Project Coordinator/csr

Customer Service Representative

We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for our customers and will play a crucial role in ensuring a positive customer experience. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for helping customers. This is a fast paced environment that you need to be able to multitask while keeping yourself organized.

Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Respond to customer inquiries via phone, email, and in-person.
• Process orders, handle payments, and manage transactions.
• Provide information about products and services, including pricing and availability.
• Resolve customer complaints and issues promptly and efficiently.
• Collaborate with the production team to ensure timely and accurate order fulfillment.
• Maintain a clean and organized work area.
• Assist with administrative tasks as needed.
• MUST be detail oriented.

Qualifications:

• Has ability to secure and maintain customer's trust and confidence.
• Handles all communications with customers in a professional and respectful manner.
• Strong analytical skills (break projects into steps or sets).
• Excellent writer and verbal skills.
• Experience with Microsoft Word, Power Point, and Excel preferred.
• Ability and willingness to learn new hardware and software techniques.
• Knowledge of printing and prepress requirements a plus.
• Has a proven record of customer service and/or sales.
• Possesses a solid knowledge of POS system and order entry processes.
• Excellent verbal and written communication skills, including grammar, spelling and punctuation.
• Design experience for internet and social media platforms a plus.
• Ability to multi-task, to productively utilize time and equipment. Ability to combine creativity with practical production mentality.

Benefits:

• Health insurance offered.
• Paid time off and holidays
• Simple IRA retirement plan
• Opportunities for career growth and advancement

Compensation: $17.00 - $21.00 per hour