Customer Service & Data Entry Specialist

Customer Service & Data Entry Specialist

As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers to provide high-quality solutions that make life easier. Our tight-knit team in West Houston is actively seeking a Customer Service & Data Entry Specialist to join us full-time. This role is central to maintaining accurate records, entering and processing customer data, and ensuring that every detail meets company standards. Accuracy, speed, and a collaborative spirit are essential.

What We Expect of You

• Accurately input and maintain customer data, orders, and service information in company systems with high attention to detail.
• Serve as the primary internal representative of the organization, ensuring customer needs are met promptly and correctly.
• Communicate customer requirements clearly to the support team in accordance with company policies and procedures.
• Verify data for accuracy, completeness, and consistency before final processing or distribution.
• Respond to customer inquiries via phone, email, or in person regarding orders, invoices, or service requests.
• Determine and record charges for services requested, collect deposits or payments, and arrange for billing as needed.
• Collaborate with the team to continuously identify process improvements that enhance efficiency and customer satisfaction.

What You Bring to the Table

• 1–2 years of data entry or customer service experience (print industry experience preferred).
• Proven ability to enter data quickly and accurately while maintaining focus and precision.
• Experience with PrintSmith or other print management software a plus.
• Excellent written and verbal communication skills.
• Ownership mindset with the ability to take initiative and follow through.
• Strong problem-solving and critical thinking abilities.
• Team player who uplifts others, contributes positively to company culture, and maintains a sense of humor under pressure.