Senior Customer Success Manager
Almedia
Senior Customer Success Manager
The Senior Customer Success Manager at Almedia plays a pivotal role not just in account management but in driving the strategic success of our clients and shaping Almedia's future growth. As a Customer Success Manager, you'll directly impact Almedia's success, leading client relationships, guiding high-stakes campaigns, and implementing data-driven insights to deliver measurable outcomes. This role offers the chance to make a real difference through proactive problem-solving, strategic upselling, and cross-functional collaboration.
Your Day-to-Day:
Strategic Client Consultation & Relationship Management: Serve as a strategic advisor for clients, guiding them through Almedia's rewarded ecosystem and sharing insights to optimize their campaigns.
Data-Driven Campaign Optimization: Lead campaign setups, tracking, and continuous performance analysis to meet key KPIs and ensure sustained client success.
Competitive Analysis & Industry Insights: Keep clients ahead with insights into the latest industry trends, providing competitive analysis to inform client strategies and elevate campaign impact.
Problem Solving & Risk Mitigation: Use data to proactively identify risks and opportunities, collaborating with internal teams (BI, Fraud, User Acquisition) to solve complex issues swiftly.
Growth & Upselling: Recognize opportunities for increased ad spend and assist in expanding clients' portfolios, helping to drive revenue growth for both the client and Almedia.
Team Growth Contribution: Participate actively in shaping the future of Almedia's Customer Success team, contributing ideas and insights as the team grows and scales.
Key Traits for Success:
Analytical Thinking: You thrive on data and are detail-oriented, using insights to drive decisions.
Problem-Solving: You're proactive, always seeking creative solutions for both clients and the company.
Strong Communication: You build relationships easily and convey complex ideas clearly.
Team Player: You value collaboration and respect different perspectives.
Adaptable & Growth-Oriented: You thrive in fast-paced environments and are excited to learn and grow.
Client-Focused Passion: You're committed to delivering high-quality service and driving client success.
Bonus Skills:
Analytical & Data Proficiency: You're detail-oriented and data-savvy, capable of using analytics tools and insights to shape campaign strategies.
Strategic Communication & Relationship Building: Clear and persuasive communicator who can build strong client relationships and explain complex ideas effectively.
Technical Knowledge & Troubleshooting: Experience with digital advertising and campaign tracking tools, and comfort with technical integrations.
Adaptability & Growth Mindset: Eager to learn, thrive in fast-paced environments, and continuously seek growth.
Consultative & Solution-Oriented Approach: Proactive in identifying solutions for both client challenges and business growth.
Industry Insights: Knowledgeable about industry trends, competitive analysis, and best practices in the Ad-Tech and digital advertising landscape.
Preferred Qualifications (though not mandatory):
Experience in client success, account management, or business development within digital advertising, gaming, or app industries.
Strong negotiation skills and the ability to make data-informed decisions.
Why Almedia?
Own Our Growth: We offer all Berlin-based employees equity in Almedia to truly be a part of our success.
Scale With Almedia: Grow alongside a startup that has been profitable from day one.
Central Berlin Office: Work from a fully-stocked modern office built for collaboration, accessible from all around Berlin.
Other Benefits: Transport subsidy, breakfasts and lunches, language learning, Urban Sports Club, and more.
We believe in fostering talent, evaluating all skill levels during the hiring process, and providing a clear path for growth. Almedia is an equal opportunity employer. We embrace and celebrate diversity, and encourage individuals from all backgrounds to apply.