Customer Service Associate III

License And Appoint Producers

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

License and appoint producers to sell Allstate Insurance products through on-boarding, maintenance and exiting of agents in all channels. Provide effective service to our sales force while complying with all applicable federal, state and company guidelines. This role will provide customer service to producers, their staff and the regions. Ensure understanding by providing information, updates and explanation of licensing requirements and status. Handle high volume of processing requests via AWD (Automated Work Distributor), email, or other reporting systems. Licensing Associates should have good communication skills in both email and written correspondence. They are accountable for the situations that are presented to them and must own a situation to resolution. They work independently, displaying good judgment with problem solving skills.

Key Responsibilities

• Processes requests received to ensure that the licensing and appointment status is reflected accurately on our systems and is in alignment with state and compliance requirements.
• Performs moderate to complex processes that may require clear understanding of state specific-guidelines, and/or standard operating procedures
• Provides effective customer service through email or standard template usage.
• May be responsible for transferring knowledge to peers and other business units
• Meets all performance and quality standards
• Communicates complex information in writing
• Expected to read, interpret, and remember communications, job aids, rules, guidelines conducive to business operations. In addition, reviewing these documents for accuracy.
• Manages personal daily work condition based on business unit needs.
• Participates in and assists with process improvement and solutioning meetings which may include internal and external business partners.

Knowledge/Skills/Abilities/Experience

• Bachelor's degree
• Basic knowledge of MS Office and Insurance
• Analytical approach
• Ability to assist leadership in achieving business unit objectives
• Attention to detail, time management skills and exceptional initiative & follow up skills
• Ability to prioritize, multitask and work independently
• Positive and professional demeanor

Primary Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Shift Time

Shift C (India)

About Allstate

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.