Customer Service Representative

Customer Service Representative

We are a family-owned independent insurance agency, founded in 1917 in Battle Creek, MI. We are currently looking for a full-time customer service representative (CSR) in our Battle Creek office. We offer professional development services to enhance your potential. This position offers a competitive initial salary, based on experience, including the benefits listed below:

CSR Benefits and Perks

• Receive health care, paid time off, retirement savings plans, and professional development.
• A family business work environment.
• Completely renovated office building and workspace.
• Standing desk available.

Job Summary

CSR will service personal and commercial insurance business via direct (inbound) telephone and internet contact with current and new customers. Also provide counseling regarding insurance needs and product availability.

Responsibilities and Duties Included, but not limited to:

1. Provide first level customer service for all customers.
2. Manage internal and external relationships.
3. Answer questions and provide explanations regarding coverage for policies, limits and deductibles.
4. Handle agent and policyholder related paperwork.
5. Maintain a consistent quality and quantity of work at prescribed standards.

Qualifications and Skills

• Three years related work experience. Prefer exposure to insurance agency and/or call center environment.
• Command of verbal and written communication skills.
• Ability to operate personal computer, and learn online how to use our Hawksoft customer database system.
• Strong interpersonal and multi-tasking skills.