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T2 - Associate Customer Service
Own the participant information delivery workflow and resolve issues within SLA requirements
Gurgaon, Haryāna, India
Mid-Level
13 hours agoBe an early applicant
Alight Solutions
Provides cloud-based benefits, payroll, and human capital management services to help organizations optimize workforce and financial outcomes.
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Associate – T2- Band 2
An associate is responsible for ensuring we deliver timely and accurate information to all participants. Associate should identify process improvements by identifying issues, process delays, and quality problems and recommend solutions. Should work with the Leads and others to resolve participant issues.
Key Responsibilities:
- Understands and contributes positively to meeting client SLA's, PG's.
- Maintain internal & client defined quality scores.
- Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
- Ensuring proper documentation and follow-ups and follow SOP's
- Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
- Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
- Work with leads to ensure delivery in accordance with standard operating procedures
- Take complete ownership of self-learning & development
- Ability to work in a fast-paced environment with short deadlines.
- Able to practice logical reasoning and critical thinking.
Eligibility Criteria:
- Bachelor's degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed)
- 2-4 years of work experience.
- Excellent verbal and written communication skills.
- Can work evening/night shifts as per business requirement
- Basic computer knowledge (MS-Office, Excel)
- Good analytical skills & attention to detail.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
About Alight Solutions
Provides cloud-based benefits, payroll, and human capital management services to help organizations optimize workforce and financial outcomes.