Customer Success Senior Specialist - leave And Disability - Remote Eligible

Alight Solutions Administrative Extension

Are you a fast learner who is fascinated by client interactions? Do you have experience in leave and disability?

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

About the Role

This role serves as a specialized administrative extension of the Customer Success Executive team. They provide support to the client's benefits team and the client's employees. They provide personalized service to clients and ensure the client's needs and questions are taken care of.

Responsibilities

• Working knowledge of internal systems, including but not limited to; LeavePro, 360, Jira, NXT, Self-Service Portal. Facilitating reporting across other applications and platforms.
• Supporting Client LeavePro and or 360 system acceptance testing.
• Leading client training for self-service portal, application and or platform training.
• Working collaboratively with stakeholders to identify trends in service/claims.
• Attending Client Services and Operations meetings and calls and conducting follow-up to stakeholders.
• Recommending process improvements and ways to streamline and following change management approval process.
• Maintaining all related documents, files and legal requests with a high level of confidentiality and professionalism.
• Partnering with Customer Success Executive, Operations, and/or Business Intelligence to deliver analytics reports as needed.
• Serving as a liaison to assist members filing claims and navigating internal resources for high-priority employees.

Requirements

• Demonstrate knowledge of Disability Management, FMLA, and Workers Compensation and Payroll.
• Experience in Project management is a skill or requirement essential to be high performing in the role.
• Have education or a combination of relevant experience in leave and disability.
• Have computer skills in data entry and attention to detail.
• Maintain diplomacy, good judgment, professionalism, analytical skills, and the ability to handle confidential information.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.