EMEA IT Service Desk Agent With Spanish And English

EMEA IT Service Desk Team Member

Are you passionate about technology and delivering outstanding customer service? We're excited to announce the expansion of our brand-new EMEA IT Service Desk Team in Wrocław (Poland) and we're looking for dynamic, tech-savvy individuals to be a part of our growth story!

Aliaxis is a leading technology company that designs sustainable, easy to install, and innovative fluid management solutions. Over 15,000 people have selected to work for us in more than 40 countries, meeting our customers' most demanding needs for pipes and fitting systems in building, infrastructure, industrial and agriculture sectors.

As part of our commitment to sustainability, we are focused on increasing the percentage of recycled content in our products and reducing the carbon footprint of our manufacturing processes.

We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for:

• We dare to challenge the status quo, to innovate and to learn fast.
• We care for the environment, our customers and each other.
• We deliver by taking accountability for our decisions and actions.

Aliaxis is privately owned, with its global headquarters in Brussels, Belgium.

Job Description

Role purpose: Operate as a Service Desk agent and complete all IT Service Desk operations to achieve highly positive outcomes for the EMEA user community.

Location: Wrocław / Poland / Hybrid

Requirements:

• Exceptional communication skills, with fluency in English, Spanish and optionally Polish.
• A strong foundation in IT fundamentals and a passion for technology.
• Experience in IT Customer Service.
• Excellent problem-solving skills and the ability to think on your feet.
• ITIL Service Management ideally v4 Foundation level or desire/aptitude to complete training.
• Ideally experience in supporting tasks within IT General Controls for User Access management, software license management, etc.

What We Offer:

• Dynamic Work Environment: Be part of a fresh, energetic team set to redefine IT support across the EMEA region.
• Learning & Development: Continuous learning opportunities with access to the latest technologies and training programs.
• Career Advancement: Clear paths for professional growth and advancement within a global company.
• Competitive Compensation: Attractive salary package with benefits tailored for your well-being and work-life balance.
• Flexible - Hybrid work schedule 2+3 with minimum 2 days of working from office (Powstanców Śląskich 9 street, Wroclaw).

This role begins with a three-month trial period, upon successful completion, you'll move on to a one-year contract, with the potential for an indefinite contract thereafter. We understand the importance of flexibility in today's world, so we're also open to a hybrid working model. You'll have the freedom to work partially from home and partially from our office. We're all about ensuring our team can work where they're most productive and comfortable.

Ready to make an impact? We're looking forward to hearing from you! Join us and be at the forefront of IT innovation and customer service excellence in the EMEA region. Let's shape the future of IT support together!

We offer a unique opportunity to join a European (Belgian) global company with a very international & collaborative culture that is transforming dynamically and that is committed to its future growth, service excellence and employee engagement. Next to a competitive salary and benefits package, we offer an impactful role and real growth opportunities.

For us, equity and belonging start already at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.