Business Support Analyst

Business Support Analyst

The Business Support Analyst is primarily responsible for the Management of all Managed Service Providers & Outsourced Vendors for Certain Maintenance & Calibration Activities with the Engineering Department. This position is also responsible for the Vendor Managed Inventory Program for QC & BDS Operations. The Position will also be responsible for assisting with the creation & generation of all Engineering Related Purchase Orders.

You will be responsible for:

• Maintain all contractor records through the relevant Systems.
• Maintain all Managed Service Provider contracts & Purchase Orders.
• Maintain tracker for all Vendor related costs through the budget cycle.
• Manage the VMI program on behalf of BDS & QC Labs.
• Attend Weekly / Bi-weekly VMI Meetings.
• Develop issue and maintain key performance metrics for the Engineering Department.
• Act as a subject matter expert for all Engineering Purchase Orders.
• Maintaining & reporting of all weekly / monthly required KPI’s.
• Provide support to all Engineering groups as required.
• Development of annual Vendor Service Level Agreements.
• Working with Quality to ensure all required Quality Agreements are in place with Vendors.
• Liaising with Planner / End-User to ensure scheduled activities have been completed, SLA /
• CMMS etc.
• Assist with Accruals queries monthly.
• Setting up new vendors in line with AVL / ASL Requirements.
• Quality System point of contact for all Engineering SNOC’s & SME for ECMS Quality System.

You will need to have:

• Degree / Diploma or Technical certification in a related field is required.
• Min 2-3 years, exposure in Maintenance, Facilities or General Engineering Knowledge
• 2-4 years' experience working within a cGMP commercial manufacturing environment.
• Must be knowledgeable of the regulatory and GMP requirements for maintenance activities,
• Instrumentation and calibration.

We would prefer for you to have:

• Prior experience with Computerised Maintenance Management Systems
• Good interpersonal, communication and problem-solving skills