IT Technician

IT Technician

Building innovative solutions; enabling safer workplaces for everyone. We'll create a safer working world, building software to support a global network of responsible buyers, suppliers and partners. At Alcumus we take the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. The tech we build today, will create a better tomorrow.

As an IT Technician, you'll be the first point of contact for our customers, delivering exceptional 1st Line IT support. You'll play a key role in troubleshooting and resolving issues quickly and effectively, ensuring we meet agreed service levels and performance standards set out in our IT Support Guidelines.

What That Means Day To Day

Providing 1st line technical support to 1000+ users globally, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practices

Assisting with monthly IT Support visits to Alcumus offices

Logging calls into our ticket management system, taking ownership of user problems and being proactive when dealing with their issues

Supporting company hardware and software

Logging incidents with our external 3rd party service providers

Aiming to resolve 95% of incident within the SLA

What You'll Need To Be Successful

The successful candidate will bring excellent customer service skills and a solid working knowledge of Microsoft 365 applications. Adaptable and flexible in their approach, they will thrive under pressure and remain effective when working to tight deadlines. With a positive and pragmatic attitude, they will embrace change and demonstrate genuine enthusiasm for solving problems. Above all, they will be customer-focused, empathetic, and willing to listen, ensuring every interaction leaves a positive impression.

What You'll Get In Return

Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

Personal Health & Wellbeing / Benefits

Enhanced Parental Leave

Generous annual leave

Healthcare Plan

Annual Giving Day – an extra day to give back to yourself or your community

Cycle-to-work Scheme

Future Planning

Pension scheme with employer contributions

Life Assurance – 3X base salary

Rewards Program – access to discounts and cashback

LinkedIn Learning License for upskilling & development

Interested but don't feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us! Bring Your Whole Self to Work.

Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

A response to your application within 15 working days

An interview process consisting of:

• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview (likely face to face) with the stakeholders you'll be working with closely in the role

We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

About Alcumus

Our values are the core of our business and fundamental to the way we work. In your role, you will:

Be a team player – working collaboratively and being consciously inclusive with your colleagues

Be brave – sharing your ideas, challenging the status quo, and taking responsibility for the part you play

Know your stuff – continuously developing your skills and expertise, with the support from our many learning offerings

Enjoy the journey – contributing to a positive working environment that enables you and everyone around you to be at their best

Equal Employment Opportunity

We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.

Nos valeurs sont au cœur de notre activité et sont fondamentales dans notre façon de travailler. Dans votre rôle, vous allez:

Être un Joueur d'Equipe : Être inclusif, tant au sein de votre équipe immédiate que dans l'ensemble de l'entreprise. Aidez vos collègues à atteindre leur potentiel.

Être Brave : Parlez, trouves un moyen et osez essayer. Prenez responsabilité pour le rôle que vous jouez.

Connaitre votre Métier : Assurez-vous de disposer du savoir-faire technique nécessaire. Continuez à le développer et à l'améliorer chaque jour.

Profitez du voyage : Travaillez dur, gardez la perspective et amusez-vous. Adoptez une attitude positive et constructive pour favoriser le changement.

Nous sommes un employeur garantissant l'égalité des chances. Tous les candidats bénéficieront des mêmes chances tout au long du processus de recrutement. Nous ne discriminons aucun employé ou candidat à un emploi en raison de sa race, de sa couleur, de son sexe, de son âge, de son origine nationale, de sa religion, de son orientation sexuelle, de son handicap, de son identité et/ou de son expression sexuelle. Nous nous engageons à développer une équipe diversifiée de personnes hautement talentueuses et à créer un environnement inclusif où chacun se sent habilité à apporter sa véritable personnalité au travail.

Si vous êtes contacté pour une entrevue et que vous avez besoin d'aménagements ou d'ajustements pendant le processus d'entrevue, veuillez-nous en informer.