Manager I, Customer Service, OTI

Manager I, Customer Service, OTI

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

You will play a pivotal role in ensuring data accuracy and process excellence that directly impacts our customers' experience. This position requires strong leadership, business acumen, and the ability to drive change in a dynamic environment. You will lead a team of specialists, provide strategic guidance, and partner with stakeholders to deliver high-quality master data management and continuous improvement initiatives.

Key Responsibilities

• Lead and develop a high-performing team focused on delivering accurate and timely Order-to-Invoice services.
• Lead processes to ensure timely migration and successful transitions, including knowledge transfer and monitoring critical deliverables
• Act as a trusted advisor to business partners, ensuring data integrity and compliance with global standards.
• Drive change management initiatives to support process improvements and system enhancements (SAP and related platforms).
• Collaborate with cross-functional teams to identify opportunities for efficiency and implement best practices.
• Monitor team performance, allocate workload effectively, and foster an inclusive, customer-centric culture.
• Provide advanced support for resolving complex data and technical issues across multiple markets.
• Contribute to strategic projects and transformation initiatives impacting Order-to-Invoice processes.
• Cultivate a customer service-focused culture

What We're Looking For

• Strong leadership skills with 2-3 years of experience managing operational teams.
• Proven ability to influence and lead change in a fast-paced environment.
• Solid understanding of Customer Service processes and their impact on business performance.
• Business acumen with the ability to balance operational excellence and strategic priorities.
• Experience with SAP and Salesforce
• Excellent communication skills to engage stakeholders and translate technical concepts into business language.

What we can offer you:

• Truly international environment and daily interactions with colleagues from all over the world
• Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
• Attractive compensation package (including bonus scheme)
• Hybrid work possibilities (3/2/weekly)
• Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw