Junior Account Manager - Remote Eligible

Junior Account Manager

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, dedicated people to join Alcon. Alcon Canada's Eastern Surgical team is looking for a Junior Account Manager for a one-year contract. This role is responsible for supporting the management of a territory as a junior surgical sales professional for Alcon Canada surgical products, in a manner that contributes to annual budget targets and builds long-term value for our customers under the guidance of the Field Sales Manager (FSM). Core focus areas are the public and private accounts within the territory.

The role supports the Montreal region and the South Shore, with the ideal candidate living in either Montreal or the South Shore.

A typical day in this role will include:

• Support achievement of sales quota for assigned products. Assist with territory sales activities across surgical products and contribute to sales targets for key product lines such as intraocular lenses, specialty lenses, equipment, and handpieces. Objectives will be established in collaboration with the Field Sales Manager (FSM) and will focus on learning the business, supporting product adoption, and contributing to launch execution within assigned accounts.
• Support the training and education of surgeons and nursing staff in the OR to enhance product knowledge and optimize use of Alcon products, while building selling skills and customer relationships. Account-by-account plans, defined together with the FSM, will outline training priorities, customer support activities, and development opportunities.
• Tender process. Support FSMs and senior team members in the RFP/contract process for hospitals or buying groups by coordinating information, preparing materials, and contributing local insights. This role is not expected to independently lead large tender processes but may assist with smaller administrative components as part of development.
• Contract management. Support contract follow-up activities by helping track obligations, product utilization, invoicing status, and account documentation in collaboration with the FSM and internal partners. Develop a foundational understanding of financial and operational processes related to account support.
• Account management. Support hospitals and customers in resolving issues related to product performance, pricing, service, or delivery, while assisting with regular business reviews and account follow-up. Begin building relationships with key stakeholders, including surgeons, administrators, OR staff, materials management, and SPD, under the guidance of the FSM.
• Strategic account planning in support of the FSM to help maintain and grow business within assigned accounts. Participate in territory planning, marketing initiatives, product launches, and account reviews while developing account management capabilities.
• Complete all administrative tasks in a timely manner, including (but not limited to) calls, sales forecasting, and expenses.
• Work with the FSM to support annual account plans and participate in quarterly updates. Plans may include account prioritization, objectives, stakeholder mapping, key tactics, and development actions aligned to territory goals.
• Provide responsive customer support and participate in occasional evening or weekend activities, including conferences, meetings, and customer events, as required.

What you'll bring to Alcon:

• Education: Minimum Bachelor's Degree (Business Administration, Commerce, Science, Sales, Marketing)
• Preferred: Recent graduate or early-career professional
• Minimum Experience: 0–2 years in sales, customer-facing roles, healthcare, or a related field
• Preferred: Exposure to ophthalmic, medical device, healthcare, or OR environments is considered an asset
• Experience supporting tenders, contracts, or administrative sales processes is an asset
• Valid Driver's License
• Travel Requirement: Within territory as required, national and international conferences may occasionally be required
• Language: Advanced French and English (verbal & written)

Preferred Requirements

• Strong interest in sales, customer support, and healthcare environments
• Demonstrated ability to build relationships and work collaboratively with internal and external partners
• Strong organizational skills and attention to detail
• Ability to learn account planning, sales processes, and contract fundamentals
• Effective communication and presentation skills
• Proficiency with MS Office (PowerPoint, Excel) and willingness to learn CRM and sales administration systems

Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please notify us if you are contacted for a job interview.

Relocation assistance: No Sponsorship available: No

How to Thrive at Alcon:

• Imagine your career like never before with focused growth and development opportunities.
• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon offers a robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!