Service Desk Technician

Service Desk Technician

Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water.

Position Summary The primary purpose of this job is to provide help desk support for all users. The technician will be responsible for help desk phone and email routing, ticket escalation, and will support the help desk ticketing system. Includes troubleshooting and repairing hardware and software issues as well as doing research on issues as needed. This includes troubleshooting printers, computer, hardware, and software issues as well as ordering, staging, and installing new printers and computers as needed. Installs, troubleshoots, repairs, and replaces VOIP phones and mobile devices. Basic network troubleshooting and repair. Creating and installing ethernet cables. Terminating cables and working with the Network Administrator to resolve problems on the wired and wireless networks.

Objectives:

• Provide helpdesk support to non-manufacturing users as well as other employees. Managing help desk phone and email routing, ticket escalation, and can support help desk ticketing system support.
• Troubleshooting and repairing hardware and software issues as well as doing research in issues as needed.
• Troubleshooting printer, computer hardware and software issues as well as ordering, staging, and installing new printers and computers as needed.
• Supporting desk phones and mobile devices. Includes setup, troubleshooting and repair. Installs, troubleshoots, repairs, and replaces VOIP phones and mobile devices.
• Basic network troubleshooting and repair. Creating and installing ethernet cables. Terminating cables and working with the Network Administrator to resolve problems on the wired and wireless networks.
• Must be able to lift objects that weight 50 pounds on their own.

Education/Experience: Typically requires a bachelor's degree (or international equivalent) and 2+ years of relevant experience. Preferred Qualifications: Bachelor's degree in MIS, Computer Science, or related field.

Location: Tallassee, AL

Equal Opportunity Employer EEO/AA M/F/Vet Disability Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.