Information Technology Application Support Analyst [on - site]

Information Technology Application Support Analyst

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.

Primary Responsibilities:

• Obtains information on application design and functionality to propose solutions to end users
• Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
• Monitors routine and critical processes and workflows to proactively identify problem trends
• Assists with application implementations and configuration
• Performs root cause analysis and provides technical solutions to production related application errors
• Performs application testing in various environments
• Deploys service releases, patches, requests, and customizations
• Resolves complex problems or issues
• Oversees one or more processes and may act as procedural expert regarding policies, guidelines, or processes
• May act as lead to less experienced associates
• May act as subject matter expert (SME)

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements:

• Bachelor's degree in a related field and five (5) years of related experience
• Or Associate's degree in a related field and seven (7) years of related experience
• Or High School Diploma and nine (9) years of experience

Skills and Competencies:

• Ability to communicate technical problems and solutions to non-technical users
• Excellent written and verbal communication skills
• Design and implement data transformation solutions using IBM Transformation Extender
• Develop and maintain ITX maps, type trees, and integration flows
• Collaborate with business analysts and stakeholders to understand data requirements
• Troubleshoot and optimize existing ITX solutions
• Work with various data formats including XML, JSON, EDI, flat files, and databases
• Participate in code reviews, testing, and deployment activities
• Document technical specifications and processes

Other Needed Experience:

• Experience with data mapping, ETL, or integration tools
• Proficiency in at least one programming language (e.g., Java, Python, C++, etc.)
• Familiarity with XML, XSLT, JSON, or EDI formats
• Understanding of relational databases and SQL
• Strong problem-solving and analytical skills
• Excellent communication and teamwork abilities

Preferred:

• Prior experience with IBM Transformation Extender (ITX) or similar tools
• Knowledge of enterprise integration patterns and middleware
• Experience working in Agile or DevOps environments
• Familiarity with version control systems (e.g., Git)

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are Birmingham, AL, Atlanta, GA or Charlotte, NC.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must currently be authorized to work in the United States on a full-time basis.

Position Type: Full time

Compensation Details: Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum: $94,285.40 USD Median: $120,500.00 USD Incentive Pay Plans: This job is not incentive eligible. Benefits Information: Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please visit the provided link.