Customer Success Manager {dothan, AL}

Customer Service Manager

At Five Star Breaktime Solutions, we're committed to delivering top-tier service and innovative breakroom solutions to our clients. We are seeking a motivated Customer Service Manager to drive retention, client satisfaction, and organic sales growth in a designated region.

What You'll Do:

• Build strong client relationships through regular visits and proactive communication
• Educate customers on our full range of products and services to increase retention and upsell opportunities
• Partner with sales and management to meet division goals for revenue, profit, and customer satisfaction
• Conduct regular site inspections to ensure brand consistency and quality standards
• Identify and resolve customer concerns, including loss prevention issues, in coordination with leadership
• Maintain accurate records of client interactions and activities
• Represent the company with professionalism and align behavior with our core values
• Travel as needed to visit client sites, attend meetings, and support regional operations

What We're Looking For:

• Bachelor's degree (preferred) or equivalent experience
• 2+ years in customer service, account management, or sales
• Strong communication, negotiation, and problem-solving skills
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Ability to work independently, manage multiple projects, and thrive in a fast-paced environment
• Valid driver's license and clean driving record
• Willingness to travel, including occasional overnight stays

Why Join Five Star?

• Be part of a growing company that values innovation and customer satisfaction
• Enjoy a collaborative culture and supportive leadership
• Competitive salary and benefits package
• Opportunities for professional development and advancement

Requirements:

• Must be able to lift 50lbs+ on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis
• Must be able to consent to a drug screen
• Must be able to consent to a pre-employment background check
• Ability to work in all weather conditions (ex. heat, cold, rain, and/or snow)

Benefits:

• Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays
• Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc.

Position Information:

Status: Full-Time

About Five Star Breaktime Solutions:

Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.

Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO/Federal Contractor/Veteran Location - AL, Dothan - AL