Customer Service Return Agent - Montgomery Airport

Return Agent Opportunity

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. The pay for this position starts at $14 per hour. This position is located at Montgomery Airport (MGM) - 4437 Selma Highway; Montgomery, AL 36108. We offer a robust Benefits Package including, but not limited to: paid time off, employee discount, retirement savings plan, extended health benefits (medical, prescription drug, dental and vision), life insurance, and training and development.

The schedule for this position is: Monday: OFF, Tuesday: OFF, Wednesday: 10:00am to 7:00pm, Thursday: 10:00am to 7:00pm, Friday: 10:00am to 7:00pm, Saturday: 7:00am to 4:00pm, Sunday: 7:00am to 4:00pm.

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities include: greeting all customers using prescribed, appropriate dialogue as they arrive on the lot, reminding customer to check for personal belongings, advising and reviewing rental charges, providing information in a professional and courteous manner regarding transportation to the airport terminal, thanking customers using the prescribed dialogue, inquiring about service, satisfaction and documenting dissatisfaction, discreetly checking vehicle for damage on incoming vehicles and directing customer to counter for completion of damage/loss report, using proper statement to determine if vehicle is being returned with full tank of gas, completing a service alert for any mechanical and/or body damage communicated by the customers, identifying vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verifying their movement to the proper lot location, identifying and tagging vehicles that have been flagged for grounding or preventative maintenance and verifying their movement to the proper lot location, keeping lot organized for ease of access and traffic flow, seeking to improve job performance through self-assessment, skill development, training and goal setting, maintaining a regular and reliable level of attendance and punctuality, and performing miscellaneous job-related duties as assigned.

Qualifications include: a minimum of 1 year of continuous customer service retail or administrative support experience, a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years, no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI), authorized to work in the United States and not requiring work authorization sponsorship by our company for this position now or in the future, at least 18 years old, and a high school diploma or G.E.D. required.