Services Delivery / Customer Success Lead

Services Delivery / Customer Success Lead

Akselos is a pioneering digital technology company headquartered in Switzerland, with operations across the Americas and Asia. We've developed the world's most advanced and fastest engineering simulation software to protect critical infrastructure.

Our technology powers structural Digital Twins, enabling advanced simulation and real-time asset monitoring for the Energy and Chemical industries. Our mission is to help asset-heavy industries enhance safety, performance, and sustainability through digital transformation.

About the Role

We are seeking a Services Delivery / Customer Success Lead with a strong engineering background and experience in asset integrity management within the Chemicals, Downstream, or Upstream Energy sectors.

This is a cross-functional, client-facing role bridging engineering, project management, and customer success. You'll lead the deployment of Akselos' Digital Twin solutions, ensuring smooth implementation, technical excellence, and measurable value for our clients.

Location: North America (preferably Houston) Reports to: VP Services Delivery

Key Responsibilities

• Lead the delivery of Akselos' structural Digital Twin projects, ensuring excellence across all delivery stages.
• Act as a trusted advisor to major energy clients, promoting the value of Akselos' technology and services.
• Partner with Sales during pre-sales, scoping, and proposal phases. Ensure customer satisfaction and identify opportunities for upselling and cross-selling.
• Collaborate with technical and software teams to adapt solutions to project needs.
• Mentor junior engineers and foster a culture of continuous improvement. Contribute to refining Akselos' delivery methodologies and processes.

Required Skills & Qualifications

• Education: Bachelor's degree in Mechanical, Structural, or Civil Engineering, or an equivalent technical field.
• Industry Professional: Proven background in asset integrity management within the Chemicals, Downstream, and/or Upstream Energy sectors.
• Project Management: Demonstrated success as a project manager in asset or energy-related fields, managing complex, multi-stakeholder initiatives.
• Tech Understanding: Strong technical understanding of simulation engineering processes and model validation workflows.
• SaaS / Solution Familiarity: Experienced in SaaS solution deployment and formulation in customer-facing environments.
• International Mobility: Ability and willingness to travel internationally to support client and project needs.
• Communication: Excellent English communication skills, both written and verbal, with strong interpersonal and cross-functional collaboration abilities.
• Leadership / Proactiveness: Self-motivated, energetic, and team-focused with demonstrated leadership ability in dynamic, customer-facing settings.
• Problem-Solving: Highly developed analytical and problem-solving skills, capable of addressing technical and operational challenges effectively.
• Integrity & Attitude: A team player with high integrity, professionalism, optimism, and a positive attitude toward innovation and collaboration.

Nice-to-Have

• Background in finite element (FEA) or computational fluid analysis (CFD).
• Bachelor's or Master's degree in Mechanical Engineering or equivalent technical discipline.
• Proficiency in Spanish or other major languages to support international collaboration.

What We Offer

• The opportunity to lead cutting-edge Digital Twin deployments in the global Energy sector.
• A collaborative, international environment that combines engineering excellence and digital innovation.
• Real autonomy and visibility in a high-impact, global role.
• Competitive compensation and the chance to contribute to a more sustainable world.

Are you ready to apply your engineering expertise to drive digital transformation in the Energy industry? If you're passionate about technology, innovation, and delivering measurable customer success, we'd love to meet you.

Please note: Only shortlisted candidates will be contacted. Applications must be submitted in English.