Service Account Manager (with German) - Remote Eligible

Account Service Manager

Are you passionate about collaborating, making an impact and ensuring customer success?

Do you enjoy creating innovative and strategic solutions to solve complex business problems?

Join our Account Management Group

We are hiring a business professional with exceptional Customer Service standards to serve as a Service Account Manager. Proficiency in German is required to support the Central European Region. Responsibilities include initial interactions, coordination, and facilitation of Customer needs.

Akamai's Account Management Group serves as the primary connection between customers and Akamai's business and technical departments. This team plays a key role in enhancing the Customer Experience and ensuring operational efficiency within the Services organization.

As an Account Service Manager, you will be responsible for:

• Aligning services efforts by establishing and maintaining customer context, while accurately scoping requirements to ensure seamless business fulfillment.
• Serving as the main contact for a Regional/Territory customer base, coordinating Akamai resources to address and escalate business concerns.
• Acting as an escalation point for any customer-related service concerns or issues.
• Ensuring alignment and adherence to the Customer's chosen Service and Support tier with both the Customer and within Akamai.
• Contributing actively to Regional and Global Customer programs, achieving KPI targets for responsiveness, proactivity, quality, and compliance.
• Ensuring continuous focus on the Customer experience and satisfaction, while representing Customer needs and expectations within Akamai.

To be successful in this role you will:

• Possess equivalent educational qualifications or relevant academic background.
• Demonstrate proficiency in both English and German at a mandatory C1 level.
• Relevant years of years experience in a Customer-facing environment, such as relationship/client management, account management or similar.
• Demonstrate expertise in problem-solving and troubleshooting within a geographically distributed organization.
• Demonstrate exceptional writing, communication, and presentation abilities in a professional business context.
• Demonstrate capability to grasp complex technical concepts effectively and efficiently.
• Work proficiently with Excel while easily adapting to new tools.

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We're doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it's important that you're able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.