Technical Support Specialist

Technical Support Specialist

Present in Italy since 1909, Air Liquide is the market leader in industrial gases and related services and technologies. Using an industrial and commercial structure spread throughout the country and a pipeline network of 600 km, Air Liquide Italy supplies around 100 thousand direct and indirect customers, from large companies to small artisans. Air Liquide Italy has three Business Lines: Large Industries, Industrial Merchant, and Electronics. Through innovative technologies and services, Air Liquide Italy offers high value-added solutions that improve both industrial performances and environmental impact.

How will you CONTRIBUTE and GROW?

We are looking for a Technical Support Specialist to join the Operational Planning SWE team. Our mission is to guarantee the maximum availability of plants for our customers through high-level planning and technical support. The Technical Support Specialist is the strategic contact point between customer needs and field operations. They identify, propose, and implement continuous improvement measures to reduce plant anomalies.

The resource we are looking for will be responsible for the following activities:

• Customer needs management: welcome and evaluate customer intervention needs from customer and/or AL monitoring systems in order to prepare the appropriate actions to provide a targeted technical response to the safety of the plants or to solve faults, respecting contractual constraints and company procedures. The resource will also ensure a correct and effective flow of documentation with the Customer.
• Coordination of field activities: coordinate technical intervention activities on site, activating the necessary resources to manage the fault. Monitor and support remote maintenance activities, overseeing the work of suppliers and/or internal technicians.
• IT administration of flows: within the customer assistance management activity, the Technical Support Specialist will ensure the traceability of information flows through the use of the SAP Management System, specifically: creation and management of intervention requests, creation and management of Service Orders, management of spare parts, receipt of costs following intervention control reports and checklists, management of information for invoicing.

Are you a MATCH?

• Degree or technical maturity in Mechanical/Chemical/industrial area
• Availability to work on shifts (6:45 - 15:45 / 14:45 - 23:15 / 23:00 - 7:00)
• Knowledge of SAP Operating System, remote sensing systems, Google platform is considered a plus
• Previous experience in maintenance/technical assistance/plant telemonitoring service companies is considered a preferred requirement
• Customer orientation
• Ability to work in teams
• Organizational and planning skills

Our Differences make our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.