Mitarbeiter Customer Service/vertriebsinnendienst (m/w/d)

VitalAire - Changing The World Of Homecare

We are one of the leading home healthcare companies in Germany and offer holistic solutions and concepts for home therapy or community care. Our offer is divided into three business areas: respiratory therapies, infusion therapies, and community care.

VitalAire helps chronically ill patients to independently and successfully continue the therapy initiated by medical professionals with medical devices, medications, and care at home. The goal is to improve patients' daily lives based on their individual needs while creating added value for the healthcare system. We care for over 220,000 patients throughout Germany. As an Air Liquide Group company, we are a strong partner for our customers, patients, and suppliers throughout Germany and worldwide.

With a focus on people, we see ourselves as Carefluencers.

We work together. For ourselves and for others. With us, you can grow personally, develop professionally, and enjoy your work. Do you also want to improve the lives of others? Then this is the right place for your application!

Your Mission

You will take over qualified telephone customer consultation and process inquiries that come to us by phone, email, and post - including regular orders, returns, pickup orders, and credits.

You are efficient and responsible for organizing the order process.

You will create cost estimates and offers and follow up on them.

You will not only have contact with our patients but also with health insurance companies and clarify certain patient care issues, such as denials of cost coverage.

You will work with the outside sales and technical team so that internal material deliveries can be arranged.

To ensure everything is correct and information is correctly recorded, you will take care of data maintenance for the areas of debtors, equipment, and conditions.

Your Carefluencer Profile

Completed vocational training - preferably from the commercial or healthcare sector, but not a must.

Ideally, first professional experience in the aforementioned field: customer service, sales, or contact center. Newcomers are also welcome!

Knowledge in MS Office and/or experience with the common tools of Google Workspace, knowledge of SAP is advantageous. If you do not have these, we will gladly train you!

You have good communication skills and a structured and efficient working method.

Team capability, flexibility, and organizational skills are important to you – and you bring them along.

Our Benefits For You

Arrive easily: We place great value on a good togetherness. Helping and friendly colleagues welcome you with open arms and look forward to the exchange in regular meetings. Made for you: With our wide-ranging training offer, you can expand your knowledge individually and according to your needs – the best conditions to grow with new challenges. Your commitment pays off: We reward your engagement with a fair salary – including occupational pension provision. Thanks to flexible working hours, home office possibility (mobile working) on two days a week, and 30 days of vacation per year, work and leisure time are always in balance. In addition, we offer you the possibility of a job bike leasing, free parking spaces, free drinks, and other benefits, such as a subsidized Urban Sports Club membership. Additionally for you and your relatives (parents, children, and partner): Through myFürstenberg, you receive a (digital) offer to strengthen mental health and individual development - such as in the area of work and workplace, personality, medical advice, as well as family and partnership. Do you have any questions? Our recruiting team will be happy to answer them for you under the following phone number or WhatsApp: 0173-4149615 in the time from 9:00 AM to 4:00 PM. Become part of the Carefluencer team! Apply now online including the desired start date and your salary expectation with your resume. A cover letter is not required. Please note that we only consider applications for data protection reasons that have been submitted through our online application system. Simply use the application button for this. Registration is quick – let's go! We are looking forward to YOU!