Mitarbeiter Customer Service/vertriebsinnendienst (m/w/d)

VitalAire - Changing The World Of Homecare

We are one of the leading home healthcare companies in Germany and offer holistic solutions and concepts for home therapy or community care. Our offer is divided into three business areas: respiratory therapies, infusion therapies, and community care.

VitalAire helps chronically ill patients to independently and successfully continue the therapy initiated by medical professionals with medical devices, medications, and care at home. The goal is to improve patients' daily lives based on their individual needs while creating added value for the healthcare system. We care for over 220,000 patients throughout Germany. As an Air Liquide Group company, we are a strong partner for our customers, patients, and suppliers throughout Germany and worldwide.

With a focus on people, we see ourselves as Carefluencers.

We work together. For ourselves and for others. With us, you can grow personally, develop professionally, and enjoy your work. Do you also want to improve the lives of others? Then this is the right place for your application!

Your Mission

• You take over qualified customer consultation in the telephone processing/care of customer contacts and process inquiries that come to us by phone, email, and post - including regular orders, returns, pickup orders, and credits.
• You work efficiently and are responsible for the organization of the ordering process.
• You create cost estimates and offers and follow up on them.
• You have contact not only with our patients but also with health insurance companies and clarify certain patient care - such as denials of cost coverage.
• You work with the outside sales team and technical team so that internal material deliveries can be made.
• To ensure everything is correct and information is correctly recorded, you take over data maintenance for the areas of debtors, equipment, and conditions.

Your Carefluencer Profile

• Completed vocational training - preferably from the commercial or healthcare sector, but not required.
• First professional experience in the aforementioned field: customer service, sales, contact center.
• Good knowledge of MS Office and/or experience with the common tools of Google Workspace, knowledge of SAP is advantageous. If you do not have this, we will gladly train you.
• You describe your communication skills as "good" and have a structured and efficient working method.
• Team capability and flexibility as well as organizational skills are important to you – and you bring these with you.

Our Benefits For You

Arrive easily: We place great value on a good togetherness. Helpful and friendly colleagues welcome you with open arms and look forward to the exchange in regular meetings. Made for you: With our wide-ranging training offer, you can individually and according to your needs expand your knowledge horizon – best conditions to grow at new challenges. Your commitment pays off: We reward your engagement with a fair salary – including company pension provision. Thanks to flexible working hours, home office (mobile working), as well as 30 days of vacation per year, work and leisure time are always in balance. In addition, we offer you the possibility of a job bike leasing, free parking spaces, free drinks, and other benefits, such as a subsidized urban sports club membership. Additionally for you and your relatives (parents, children and partner): Through myFürstenberg, you receive a (digital) offer to strengthen your mental health and individual development - such as in the area of career & workplace, personality, medical advice, as well as family and partnership. Do you have any questions? Our recruiting team is happy to answer them for you under the following phone number or WhatsApp: 0173-4149615 between 9:00 AM and 4:00 PM. Become part of the Carefluencer team! Apply now online including the desired start date and your salary expectations with your resume. A cover letter is not required. Please note that we only consider applications for data protection reasons that have been submitted via our online application system. Use the application button for this. Registration is quick – let’s go! We are looking forward to YOU! VitalAire GmbH Personalabteilung Bornbarch 2 22848 Norderstedt Work location: Lünen (near Dortmund) Employment type: Full time - The position is initially project-related for two years. There is a possibility of an indefinite takeover, which cannot be guaranteed at this time.

Our Differences Make Our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.