Customer Service Agent

Air Liquide Healthcare Ireland Job Opportunity

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:

• Home Oxygen
• Nebulisers
• Ventilations
• Sleep

We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal.

How Will You Contribute and Grow?

We are a leading healthcare service provider supplying oxygen and a range of adult & pediatric respiratory services to thousands of patients in their homes across the Republic of Ireland and Northern Ireland. This full time role is a new position that will support our busy customer services team in our Blanchardstown office.

The successful candidates will join an experienced team to deliver exceptional homecare services to thousands of customers in the Republic of Ireland and Northern Ireland working between 8:30am and 5pm, Monday to Friday with some work on Saturdays also within scope. Ideally applicants will have previous experience in a similar role within the healthcare industry or in a pertinent industry.

Are You a Match?

Main responsibilities include:

• Answering queries from homecare patients and healthcare staff in a dynamic environment
• Liaise and coordinate with internal and external contacts to resolve daily delivery issues
• Processing orders and tasks for field staff onto our bespoke database
• Ensuring all service levels and targets are not only achieved but are exceeded regularly
• Any other ad-hoc office administration duties that may arise

The successful candidate should possess the following attributes:

• Customer focused
• Excellent telephone manner and attention to detail
• Ability to prioritize workload
• Flexible approach to all areas of the role
• Strong communication and organizational skills
• Excellent computer skills using Microsoft Word & Excel
• Knowledge of Microsoft Dynamics systems desirable but not essential

Successful candidates will receive comprehensive training on our services, products and systems.

Our Differences Make Our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.