Strategic Accounts Customer Support Specialist

Strategic Accounts Customer Support Specialist

Are you passionate about exceeding customer expectations? Have you had experience in a customer facing role? Are you a team player who is organized, self-motivated, resourceful, and proactive? Are you comfortable working both independently and in a team while taking ownership for your responsibilities? If you have answered yes to these questions, we have the right opportunity for you. At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a Strategic Accounts Customer Support Specialist position in Germantown, WI!

Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Customer Support Specialist you will be responsible for managing accounts while working directly with customers and sales representatives.

As a Strategic Accounts Customer Support Specialist your responsibilities will include:

• Support for customer requests which will include processing orders, generating quotes, completing emails, product research and identification.
• Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
• Utilizing various applications for order processing such as integrated customer portals, EDI, and eCommerce.
• Managing, organizing and prioritizing workload to maximize completion of daily responsibilities. Proactively manage all open items to completion.
• A high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve.
• Special duties as assigned.

Preferred Education and Experience:

• High School Diploma required. Associate's or Bachelor's Degree preferred.
• 2 years of customer service/sales experience or minimum 2 years of relevant work experience.

Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

Your Differences Enhance Our Performance

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.