Strategic Accounts Customer Support Specialist

Strategic Accounts Customer Support Specialist

Location: Germantown, WI (LLC Support) - Management

How Will You Contribute and Grow?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

At Airgas, we respect, honor and value diversity.

Airgas is Hiring for a Customer Service Representative in Germantown, WI!

We are looking for you!

Recruiter: Matt McCain / matt.mccain@airgas.com / 470-234-2065

• Monday thru Friday, daytime hours.
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer a 14-week paid child birth benefit to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment

Essential Duties and Responsibilities:

• Interact with customers in a professional, friendly, and courteous manner through all forms of communication
• Complete daily responsibilities (orders, quotes, credit documents, account data, etc.) in an accurate and timely manner. Manage all open items to completion.
• Provide product recommendations, pricing, and delivery status to customers
• Demonstrate the ability to identify, analyze, and creatively solve customer concerns while creating opportunities to increase customer satisfaction
• Research product information and application requests; provide necessary documentation as needed. Identify discontinued items and proactively offer alternatives.
• Meet call coaching expectations as outlined in the "Call Coaching Guidelines"
• Make a strong effort to develop appropriate solutions prior to engaging leadership on complex issues
• Collaborate with assigned sales representatives to resolve customer needs and concerns
• Utilize proactive sales techniques when appropriate (Radnor crossover, upselling/cross selling)
• Share account knowledge with fellow team members to ensure customer needs are met
• Maintain a positive, enthusiastic approach at all times
• Provide backup coverage to other support teams as needed
• Follow Airgas and department policies and procedures
• Perform all other duties as assigned or requested

Are You a Match?

• High School Diploma required. Associate's or Bachelor's Degree preferred.
• 2 years customer service/sales experience
• Excellent communication and organizational skills
• Ability to multitask and manage multiple priorities under time constraints
• Motivated, proactive individual who can work both independently and within a team
• Knowledge of safety, gas, and welding products
• SAP knowledge

Your Differences Enhance Our Performance

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.