Travel & Expenses Customer Support - German Speaker

Customer Support Representative

Manage incoming phone calls, emails and chat messages

Maintain a positive and friendly tone with customers at all times

Identify and assess Airbus travelers needs to achieve satisfaction and maintain professional customer support

Build sustainable relationships and trust with Airbus travelers through open and interactive communication

Provide accurate, valid and complete information by using the knowledge about Airbus Policies/guidelines, country specific Tax laws and usage of Expense reporting tools

Handle Airbus travelers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and keep records of customer interactions

Meet personal/Customer Care Team targets and call handling quotas

Follow communication procedures, guidelines and policies

Applicants must have:

1+ year work experience, ideally in Customer Support or Contact Center

Fluency in English and German (Spanish is a plus)

Strong phone contact handling skills and active listening

Applicants ideally should have:

Proven customer support experience or experience as a Client Service Representative

Good awareness of any potential compliance risks and committed to act with integrity

Autonomous, proactive and able to take initiatives

Ability to promote best practices when communicating with Airbus travelers

Customer focus and ability to adapt/respond to different types of characters

Strong knowledge of computer operation and standard office software (Service now, GOOGLE workplace)

Ability to multitask, prioritize, and manage time effectively

Resilient and strong self-control when handling customer complaints

KDS NEO experience is preferred but not a prerequisite

Ability to communicate clearly with end‐users, peers and management

Benefits - what's in it for you:

Diverse career opportunities within Airbus European core countries or in other regions around the world.

A hybrid working model, allowing you to combine onsite and offsite work.

A modern office well connected to public transportation.

A motivated and fun crew to grow and build and shape the GBS together.

An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company: Airbus Portugal SA

Employment Type: Permanent

Experience Level: Professional

Job Family: Accounting <JF-FI-FA>