Coordonnateur De L'expérience Client / Customer Experience Coordinator

Customer Experience Coordinator

Do you have customer-focused experience, have you worked in the aeronautics industry and would you like to progress and develop new skills? Then this job is for you! The A220 commercial aircraft Programme is looking for a Customer Experience Coordinator to join our Customer Line team based in Mirabel (Québec, Canada).

Your working environment: The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone's throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.

• Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.

• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.

• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10,000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

• Manage logistics for customer requirements on-site during delivery: transportation, catering, hotels, restaurants etc.

• Develop and maintain relationships with all customer requirement suppliers, negotiate rates and services.

• Manage immigration & VISA issues for foreign customers.

• Provide invitation letters to ease customer VISA applications.

• Manage on-site security (badge requests, approvals, database etc.) and liaise with security team.

• Ensure customer arrival preparation: presentations, offices, wifi access, IT needs.

• Assist with relocation support before arrival if needed (estate agency contacts, schools for children etc.).

• Provide pertinent local information to customers tailored to their preferences.

• Coordinate ferry flight provisions for meals and supplies with the customer.

• Provide concierge style service to customers and ensure tracking of preferences.

• Organize all Delivery Center special events or requests.

Your profile:

• You have a certificate in Office Management or equivalent experience.

• You have a minimum of 5 years relevant experience.

• You have a strong, customer focused approach and have proven teamwork, leadership, communication and interpersonal skills.

• You have experience dealing with international customers.

• You have knowledge of the business aviation industry (an asset).

• You have the ability to manage your time and priorities efficiently.

• You take initiative, are innovative and are able to work autonomously.

• You have excellent oral and written communication skills.

• You have the ability to work under pressure.

• You are comfortable with software tools including MS Office, Google Suite and SAP.

• You are fluent in French and English.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!