Airbus Beyond - Customer Support Coordinator (m/f)

Customer Support Coordination

Airbus Beyond is an Airbus company that delivers transformative experiences, boosting skills, behaviours and knowledge. We have dedicated ourselves to developing professionals in aerospace for over 30 years. We are a compassionate team, unafraid of taking bold steps. We frequently use the term "we" because we believe in a collective effort, and we are eager to welcome you on this transformative journey we call Going Beyond.

A few key figures:

• Pool of over 300 external trainers and consultants
• Over 100 customers from Airlines, airports, lessors, maintenance and repair organisations and aerospace suppliers internationally
• Approx. 30,000 learners per year
• Multi-cultural team based in China/India/Singapore/Germany/Portugal/France

We strive to create a caring, honest, and open working environment where every team member feels comfortable enough to speak up and get creative. We fully believe in our values:

#GratitudeAndAttitudeAreChoices

#CaringIsWhatConnectsUs

#FortuneFavoursTheBold

… and we are looking for like-minded individuals to share the adventure.

Sounds like a match? How about joining us as Customer Support Coordination?

Details of the position:

• Contract type: Limited contract (6 months)
• Job grading (Metallurgy collective agreement): Classe Emploi E10
• Location: Blagnac (31), France
• Onsite/Remote/Hybrid: Hybrid (up to 2 days of telework per week)
• Travel: This role may involve some international business travel and as such, you must be able to travel accordingly

Your mission:

Schedule operations considering resources' skills, quality, availability, pricing and customer constraints. Organize logistics (rooms, site access passes, scheduling, etc.) Accurately align with contractual frameworks and requirements when creating a project management plan and liaising with the customer and partners. Identify potential operational conflicts proactively and engage with teams internally to provide possible solutions. Answer customer requests, register and monitor participant enrollments. Ensure all documentation & necessary equipment are available, as well as source and supply additional materials. Manage all administrative tasks linked to the delivery of the training or service (prework, material, attendance sheet and evaluation sheet, certificates, course review…). Rigorously ensure data input accuracy in relative internal tools: from initial project kick off, to delivery and invoicing. Ensure smooth deployment and take initiatives to support flawless deployment.

Lead Customer Operations:

Project management role during post sales phases on deployed solutions: Be the focal point of daily operations for our customers, assisting with project management and organizing logistics and resources. Monitor revenues, costs and margin in collaboration with Customer Success Managers. Monitor resource allocation in collaboration with the Extended Team Management team. Build reports and monitor project/programme profitability. Proactive in continuous improvement and transversal topics. Provide consolidated customer feedback from the service provided to the customer (evaluations etc) for internal improvement and actions and as part of the customer.

Participate in customer relationship management:

Support Customer Success Managers for standard offers proposal and issue training agreements.

Support Customer Success Managers during Account reviews, Prepare & co-facilitate customers meeting. Ensure effective integration of lessons learnt.

Resource/Trainer coordination in collaboration with our Extended Team Management team:

Be the focal point for external trainers on operational and logistics for the project/programmes they are to deploy. Share feedback internally in order to propose practices to standardize and optimize pool management, as well as other continuous improvement initiatives. Ensure the best use of identified partner competences/skills when allocating resources to projects.

Your boarding pass:

• 3+ years of experience in fast-paced, client-facing role required
• Strong Customer mindset and business acumen
• Strong organizational skills and priority management skills
• Excellent communication and stakeholder management skills
• Strong analytical & problem-solving skills
• Strong project management skills
• Ability to work individually and as a team
• Detail-oriented and data-driven
• Full fluency in French and English

How we care for you:

• Financial rewards: Attractive salary, agreements on success sharing schemes, employee savings plan abounded by Airbus Beyond and employee stock purchase plan on a voluntary basis.

• Work / Life Balance: Extra days-off for special occasions, time saving account, a Staff council offering many social, cultural and sport activities and other benefits.

• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Health services centre, gym, onsite electric vehicles charging stations.

• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10,000 e-learning courses to develop your employability, certifications, development programs, national and international mobility opportunities within the Airbus group.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Airbus Beyond SAS Employment Type: Fixed term Classe Emploi (France): Classe E10 Experience Level: Professional Job Family: Programme & Project Management