Senior Trade Support Analyst, Investment Operations

Investment Operations Role

Reporting to the Manager of Application Support, you will monitor and support all aspects of a Fund's trade life cycle (including, but not limited to order allocation, cash/asset reconciliations, corporate actions, expenses, securities pricing, audit support); liaise with vendors to troubleshoot issues, provide servicing to internal stakeholders as well as participate in new product launches and ad-hoc projects.

Your responsibilities include:

• Work shift to cover evening ETF processing
• Responsible for day to day operational support of various Investment Operations applications with a primary responsibility for Bloomberg AIM
• Contribute to enhancement of various Investment Operations systems
• Responsible for timely and efficient resolution of issues in daily Investment Operations systems
• Provide after hour and weekend support on a rotation basis for various Investment Operations applications, ensuring prompt attention and escalation as required to avoid disruption to the business.
• Act as the liaison between the internal teams and application vendors to resolve technical queries and software issues for the customer quickly and efficiently.
• Respond in a timely fashion to update clients as to the status of their requests; manage customer expectations regarding estimate response times for issue resolution.
• Own the customer queries from start to finish; communication with customers and team members regularly on issue status.
• Liaise and collaborate with other teams and departments to ensure excellent levels of client service.
• Contribute to ongoing enhancement of user experience through understanding the business model, business rules etc.
• Track vendor related issues from discovery to resolution; monitor Issue logs to ensure all issues are addressed and escalated appropriately.
• Apply analytical skills to resolve problems and deliver viable solutions. Anticipate obstacles and execute proactive approach to issues.
• Understand, maintain, and create documentation on team processes
• Build and maintain positive working relationships by effectively communicating and regularly sharing information and knowledge with team

Your qualifications include:

• At least 1 year of investment operations/production support experience
• Prior experience with Investment trading and supporting systems such Eagle Investment Systems, Bloomberg Professional Applications, CIBC Mellon Workbench, Charles River and SS&C or other applicable systems
• Advanced knowledge in MS Office (specifically Excel formulas. Access, macros & VBA knowledge is an asset).
• Strong knowledge and experience with SQL/Oracle, relational databases an asset.
• Investment management business knowledge.
• Working knowledge of Domestic and International Equities, FI Instruments (including TIPS, ILG, and other linked Bonds), Exchange Trade Funds, Currency Forwards, Options, Futures
• Strong data knowledge, specifically in Financial Industry Security Master data
• Results oriented: focused on getting things done with tangible and measurable benefits.
• Ability to work independently, under tight timelines, with great attention to detail.
• Technical literacy, able to understand complex issues and translate these issues down to the lowest common denominator.
• Relationship building: able to build, maintain and manage strong relationships with investment managers, analysts and client services agents.
• Teamwork and collaboration: able to work effectively with others in a collaborative environment.
• Demonstrated experience in adding operational efficiencies at the process and systems level.
• A record of consistent adherence to the highest ethical standards of professional conduct
• Service minded and client oriented.
• Strong negotiation and influencing skills.

No unsolicited agency referrals please. AGF is an equal opportunity employer. AGF welcomes and encourages applications from people with disabilities. Accommodations are available on request in all aspects of our recruitment and selection process. It is the Company's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best qualified person for the job. AGF does not discriminate against applicants based on race, color, religion, sex, national origin, or disability or any other status or condition protected by applicable legislation.