Field Account Manager - Tampa Territory

Field Account Manager - Tampa Territory

Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com.

Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.

At Agero, we're constantly innovating to better serve our clients. We're excited to introduce a pivotal new initiative: the Field Account Manager role! This position represents a significant strategic shift, designed to revolutionize our market-level outreach and deepen client relationships. As a Field Account Manager, you'll be instrumental in promoting our emergency roadside and towing solutions, educating clients, and directly driving market intelligence and growth. If you're looking for an opportunity to shape the future of client engagement within a leading industry player and make a tangible difference, explore this exciting role and join us on this journey of innovation.

POSITION SUMMARY:

The Field Account Manager (FAM) is responsible for promoting the use of emergency roadside and towing related products and services to automotive and insurance clients on location (Tampa Territory). This includes educating and training market level employees on the product features, application and benefits of recommending and/or utilizing Agero's solution offerings. The FAM will be responsible for elements of sales, customer service, and education/training. They will also participate in events, marketing and support market intelligence.

ESSENTIAL FUNCTIONS:

• Relationship Development: Establish, cultivate and maintain strong relationships with key influencers and decision makers within assigned territory. Develop broad understanding of business and operational dynamics of each client location. Resolve challenges and identify areas for future potential solution deployment. Represent Agero at trade shows and local client events. Responsible for direct and regular in-person engagement with sites.
• Program Management: Introduce new offerings, features and process enhancements to client locations. Lead sign up, enrollment, activation and training activities. Coordinate delivery and installation of promotional marketing materials and event participation. Maintain accurate records and submit regular reporting of location engagement activities.
• Performance Delivery. Expand overall product awareness and utilization. Drive process execution and adherence to program requirements. Responsible for facilitating client and consumer issue resolution activities. Proactively gather insights on location operations and program data to identify pathways for accelerating growth. Coordinate resulting initiative development and stakeholder collaboration efforts. Achieve territory adoption, revenue, margin, satisfaction and retention goals.
• Product Feedback and Enhancement: Support client and consumer feedback related research projects to help improve service offerings. Facilitate deployment of surveys, feedback capture and reporting to product development teams. Keep abreast of market trends in the automotive, insurance and roadside assistance sectors. Use this information to elevate individual performance and solution refinement.
• Account Management: Demonstrate professional selling skills and the ability to effectively communicate Agero value propositions, capabilities and solutions. Manage territory to deliver defined program outcomes and exceed growth targets. Identify and cultivate new opportunities while driving retention and ensuring satisfaction.
• Appointment Setting and Reporting: Exhibiting effective relationship and appointment setting skills to exceed weekly completed appointment standards. Track daily activities, managing customer data, and reporting on progress. Utilizing prescribed tools to prioritize activities, drive efficiency, and document customer engagement and information.

JOB SPECIFICATIONS & ROLE BASED COMPETENCIES - KNOWLEDGE, SKILLS AND ABILITIES:

EDUCATION: Bachelor's degree in Business, Management, or a related field (or equivalent experience). Additional certifications or training in client success or project management is a plus.

EXPERIENCE: 3+ years in client success, account management, or direct B2B sales, with a strong emphasis on post-sales enablement and solution adoption. Experience in solution consulting, product training or enablement roles focused on increasing product adoption is preferred.

ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):

• Sales Experience: Proven experience in sales, particularly in an account management related role. Proven track record of driving sustained market level business results.
• Adaptive Acumen: Demonstrates agility and a hybrid skillset, seamlessly blending relationship development expertise with the ability to drive field-level program performance effectively.
• Technical and Applied Product Knowledge: Possesses a strong understanding of technical product features and the ability to effectively communicate them. Crucially, can translate technical information into practical applications within the automotive, emergency communication centers, and insurance industries.
• Cross-Functional Collaboration: Experience collaborating with product, marketing, and engineering teams to align on client needs and support the delivery of enablement.
• Verbal Communication: Strong interpersonal and communication skills with a natural collaboration and proactive orientation. Partners effectively with key stakeholder groups to drive engagement and adoption activities.
• Client Engagement: Proven ability to establish and maintain healthy relationships while addressing needs, removing obstacles, executing plans and expanding solution adoption.
• Problem Solving: Proactively identifies client challenges and collaborates with internal teams to develop creative and actionable solutions that improve product adoption.
• Project Management: Ability to manage multiple client enablement projects, track timelines, and ensure effective delivery of key milestones.
• Systems and Data Tools: Experience working with CRM, Dealer Management Systems, and reporting dashboards.

WORKING RELATIONSHIPS: Collaborates with product, engineering, sales, and marketing teams to execute client enablement initiatives. Develops trusted relationships with client contacts to support adoption and gather feedback.

ADDITIONAL REQUIREMENTS: The Field Account Manager will build strong client relationships through regular in-person engagement, which involves consistent travel (up to 80%) within assigned territory within greater Tampa.

Hiring in: United States: FL (Tampa Territory)

The anticipated closing date to submit applications for this role is October 1st, 2025.

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

National Pay Range $61,615 - $70,000 USD

Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being: Agero's innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
• Family Support: Parental planning benefits to assist associates through life's milestones.
• Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.

*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.