Customer Service/production Worker

Customer Service/Production Worker

The Customer Service Representative will join a dynamic team in an office setting, providing front-line support to internal and external customers. This role requires strong computer skills, exceptional customer service, and the ability to think critically and solve problems in real time. The position involves handling a variety of customer interactions via phone, email, and in person, as well as collaborating with warehouse staff and forklift drivers to ensure smooth order processing and customer satisfaction.

Responsibilities

• Receive and manage incoming calls, emails, mail, and small parcel packages, directing them to the appropriate staff or department as needed.
• Provide courteous and professional customer service to internal and external customers, addressing inquiries, issues, and requests promptly.
• Perform accurate order entry and data entry tasks to support customer orders and service requests.
• Support inbound call center activities by answering calls, gathering relevant information, and resolving or escalating issues as appropriate.
• Welcome and greet visitors in a professional manner and promptly notify the appropriate staff of their arrival.
• Maintain a clean, organized, and welcoming entryway and conference rooms, ensuring they are supplied and presentable as needed.
• Collaborate with warehouse staff and forklift drivers to coordinate information, resolve issues, and support efficient operations.
• Use Excel and other computer applications to track information, update records, and support reporting or administrative needs.
• Think quickly and use critical thinking skills to resolve customer concerns and unexpected issues as they arise.
• Multi-task effectively in a fast-paced environment, balancing phone calls, in-person interactions, and administrative tasks.

Essential Skills

• Proven customer service experience with a focus on delivering high levels of customer satisfaction.
• Strong computer skills, including proficiency with data entry and basic office software.
• Experience with order entry and handling customer orders accurately and efficiently.

Additional Skills & Qualifications

• Experience in a front desk, reception, or administrative support role.
• Experience in customer support or service within a call center, office, or distribution environment.
• Ability to maintain a clean and organized reception and meeting area.

Why Work Here?

Join a well-established and growing organization where you can interact with all levels of the company and make a visible impact every day. You will work in a collaborative environment that values clear communication, reliability, and a strong customer focus. This role offers the opportunity to build relationships across departments, develop your professional skills, and contribute to a stable, growth-oriented business.

Work Environment

This is a full-time, on-site position in an office setting, located in the front administrative area to greet and assist visitors. Standard hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. The work involves frequent interaction with walk-in visitors, office staff, and plant personnel, including warehouse staff and forklift drivers. The environment is professional and customer-facing, with an emphasis on maintaining a tidy and welcoming reception and conference area.

Job Type & Location

This is a Contract to Hire position based out of La Crosse, WI.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in La Crosse,WI.

Application Deadline

This position is anticipated to close on Apr 17, 2026.