Customer Service Representative

Customer Service Administrator

Location: Fairfield, NJ

Position: Customer Service Admin

Shift: 8:00am-4:30pm (Monday-Friday)

Pay: $23/hour; Overtime: $34.50/hour

Job Description

As a Shipping Clerk, you will work with the ERP system (Inflow) and Excel to process, track, and expedite customer orders, ensuring accuracy with both machines and parts. You will address shipment and delivery inquiries, coordinate with internal teams and customers, and maintain excellent records.

Responsibilities

• Process, track, and expedite customer orders for machines and parts using ERP and Excel.
• Address shipment and delivery inquiries promptly.
• Follow up with internal support teams and customers as necessary.
• Monitor and follow up on backorders with Inventory Management.
• Proactively offer parts to customers and follow up on these offers.
• Maintain precise and thorough records of all shipping activities.
• Collaborate with colleagues to ensure efficient processes.
• Coordinate tasks for special projects.
• Submit and follow up on customer timelines and communicate any changes.

Essential Skills

• Proficient in using ERP systems and Excel.
• Strong written and verbal communication skills.
• Excellent organization and time management skills.
• Computer literacy with strong analytical skills.

Additional Skills & Qualifications

• High School Diploma or GED required.
• Two-year degree or relevant certification preferred.
• Effective human relations skills.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fairfield, NJ.

Application Deadline

This position is anticipated to close on Oct 24, 2025.