Customer Operations Account Manager

AMD Customer Operations Account Manager

What You Do At AMD Changes Everything At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

The Role

The Customer Operations Account Manager is responsible for coordinating operational activities between AMD and its customers. This role focuses on fostering effective communication and collaboration across both organizations to ensure smooth processes. Key responsibilities include managing expectations, improving operational workflows, and resolving issues related to orders, supply, delivery, and forecasting. The position supports AMD's organizational objectives through problem-solving and process optimization.

The Person

The ideal candidate is a collaborative and adaptable professional who thrives in dynamic environments and demonstrates strong problem-solving and analytical skills. They excel at building and maintaining strategic relationships across internal teams and external partners, fostering trust and effective communication. With a proactive approach, they manage complex projects and processes, provide consultative guidance, and drive operational excellence. This individual is comfortable navigating uncertainty, resolving conflicts constructively, and influencing outcomes through clear, persuasive communication. They embrace continuous learning, adopt new tools and processes, and share best practices to enhance team performance and organizational capability.

Key Responsibilities

• Review customer backlogs and resolve issues with stakeholders (factory, finance, sales, customers).
• Manage business through all product lifecycle stages (NPI, EOL).
• Control inventory and Days of Inventory (DOI) to minimize costs.
• Manage demand vs. supply profiles for direct customers and distribution channels.
• Monitor consumption rates and ordering patterns; perform demand/supply analysis.
• Maintain accurate forecasts and manage on-time revenue forecasting.
• Oversee key internal and external relationships to ensure business continuity.
• Drive projects and processes critical to organizational objectives.
• Implement new processes and collect feedback to support strategy.
• Conduct quarterly business reviews and operational meetings with customers.
• Provide guidance on operational issue resolution.
• Support customer operations through understanding of business processes and procedures.

Preferred Experience

Experience with Data Center customers preferred. Strong knowledge of supply chain operations. Project management experience. Understanding of business strategy and process improvement. Proficiency in Excel, PowerPoint, and Power BI. Ability to write executive-level communications. Skilled in demand/supply analysis and revenue forecasting. Experience managing cross-functional dependencies and operational processes. Ability to manage conflict and resolve operational issues. Familiarity with customer engagement through business reviews and operational meetings.

Academic Credentials

Bachelor's Degree preferred.