Cybersecurity/it Support Technician

Cybersecurity/It Support Technician

The Cybersecurity/IT Support Technician is a shared service supporting both cybersecurity and enterprise-wide IT infrastructure. In this role, you will provide hands-on IT support and be responsible for maintaining and securing end-user network systems, as well as ensuring the security of isolated, mission-critical networks. You will serve as the Information Systems Security Officer (ISSO) for these networks, requiring practical skills in troubleshooting, system diagram creation, and adherence to government guidelines. This position requires 3+ years of hands-on IT experience, including break/fix troubleshooting, and a DoD security clearance.

Duties and Responsibilities:

• Provide hands-on, break/fix support in a Microsoft Server and workstation environment for end-users.
• Perform preventative maintenance and monitoring of hardware (desktops, laptops, tablets, AV equipment, and peripherals) and software, ensuring timely updates and upgrades.
• Support manufacturing applications (e.g., CATIA v.5, ENOVIA, Verisurf, Mastercam).
• Troubleshoot and resolve printer/copier issues, coordinating with vendors as necessary.
• Complete and document support tickets accurately and efficiently, tracking issues and resolutions.
• Manage user accounts, including password resets, group memberships, and file share access.
• Ensure the security and integrity of user environments at both corporate and remote locations.
• Provide ongoing end-user support across the organization, ensuring all employees have access to the IT resources they need.
• Assist in compliance with company IT policies and handle any identified risks that could impact business operations.
• Maintain comprehensive IT documentation, including installation notes and troubleshooting guides.
• Collaborate with the Corporate IT team on enterprise-wide projects and implementations.
• Perform additional duties as directed by management.

Information Systems Security Officer:

• Serve as the designated ISSO for isolated, mission-critical networks, ensuring they remain secure and compliant.
• Assist in the development, implementation, and enforcement of security policies that safeguard sensitive data and systems.
• Create and maintain System Security Plans (SSPs), Continuous Monitoring (ConMon) processes, and Plan of Action and Milestones (POA&M) documentation.
• Conduct risk assessments, vulnerability scans, and penetration testing to identify and mitigate security vulnerabilities.
• Investigate and respond to security incidents, coordinating efforts with incident response teams.
• Create, update, and deliver cybersecurity training to end users, covering critical security topics and best practices.
• Ensure compliance with relevant industry regulations (e.g., NIST, GDPR) and government guidelines for information security.
• Develop and maintain system diagrams to document network architecture and security measures.
• Perform other duties as assigned.

Education and Work Experience:

• A bachelor's degree in computer science, information technology, or a related field is preferred.
• 3+ years of hands-on experience as an IT Support Technician, Cybersecurity, or IT Security Specialist.
• Proven experience managing Windows environments, including system administration, patching, and break/fix resolution.
• Working knowledge of network security principles, protocols, and best practices.
• Experience serving as an ISSO or performing similar responsibilities in a secure or regulated IT environment.
• Practical experience creating system/network diagrams and ensuring compliance with governmental security guidelines (e.g., NIST).
• Familiarity with security frameworks, risk management processes, and incident response procedures.
• Relevant certifications are required, such as Security+, CISSP, GIAC, or CCNA Security.

Work Authorization/Security Clearance Requirements:

• This position requires a government Secret security clearance.

Knowledge, Skills and Abilities:

• Strong hands-on technical skills with a proactive, problem-solving mindset, particularly in break/fix scenarios.
• Ability to manage multiple priorities, multitask effectively, and adapt to high-volume, fast-paced, and rapidly changing environments.
• Proficient in creating and maintaining complex technical documentation (e.g., system diagrams, installation notes, troubleshooting guides).
• Clear and effective communicator, both written and verbal, with a focus on delivering excellent customer service.
• Demonstrates responsibility, motivation, and sound judgment in decision-making, based on policies and organizational directives.
• Maintains confidentiality and handles sensitive information with discretion and accuracy.
• Collaborates effectively with colleagues and contractors, building trust and contributing to a positive, inclusive work environment.

Work Conditions:

Environment Type: Indoor. Production and office environment. Temperature controlled.

Exposure Types: No adverse environmental conditions expected.

Work Hours:

• Standard work schedule, overtime may be necessary for meeting deadlines, required travel, and emergent conditions.

Travel Requirements:

• This position may involve travel up to 20% of the time.

Physical Demands:

• Light work that includes moving objects up to 20 pounds.
• Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Prolonged periods sitting at a desk and working on a computer.
• Repeating motions that may include the wrists, hands and/or fingers.

AIT Safety - AIT enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements. All employees that work in or enter the production environment are required to wear personal protective equipment.

AIT Quality - It is our policy to provide quality products and services that meet customer expectations and delivery requirements. Accordingly, each employee must conform to the AIT Quality Policy and carry out job activities in compliance with applicable AIT Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

AIT Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to his/her job.

Security Clearance Statement - This position may require a government security clearance; you must be a US Citizen for consideration.

ITAR Requirements - To conform to U.S. Government commercial space technology export regulations, including the International Traffic in Arms Regulations (ITAR), 8 U.S.C. § 1324b(a)(3), applicants for employment at AIT must be a U.S. citizen or national, lawfully admitted for permanent residence into the U.S. (i.e. current green card holder), or lawfully admitted as a refugee or granted asylum under 8 U.S.C. § 1157-1158.

Equal Employment Opportunity - AIT is proud to be an Equal Opportunity Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated workforce. AIT hires and promotes people based on their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that nurtures trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law.

Affirmative Action and Disability Accommodation - Applicants wishing to view a copy of AIT's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at askhr@aint.com.