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Customer Success Manager
Own a SaaS customer portfolio and drive adoption, renewal, and expansion across enterprise accounts
Huntsville, Alabama, United States
Senior
4 weeks ago
Adtran
Provides networking and communications equipment and software for broadband access, fiber networks, and enterprise connectivity solutions.
1 Similar Job at Adtran
Customer Success Manager
The Customer Success Manager will be responsible for managing a portfolio of SaaS customers. The Customer Success Manager role is a great opportunity to apply technical level skills along with customer service skills to drive customer success.
Duties and Responsibilities:
- Analyze customer activity to identify and determine metrics to ensure that customers are leveraging our products effectively and finding value in our services.
- Monitor and identify usage trends to uncover risks and support greater adoption rates.
- Establish and maintain customer relationships to drive upgrade revenue through increased product adoption and usage.
- Become an expert in the products available to our customers and have the ability to educate customers on the use and benefit of our products.
- Work cross-functionally with Sales, Product Development, and Services teams to share customer insights to develop new value propositions, build awareness, and reveal expansion opportunities.
- Partner with sales team to ensure a smooth transition and onboarding experience.
- Other projects and tasks may be assigned to accommodate the changing needs of the department and the Company.
Basic Qualifications:
- Bachelor's Degree (B.S./B.A.) or equivalent experience required.
- 8-12 years of related experience required.
- Experience in Broadband/Telecommunications space preferred.
- 5 years of experience working directly with customers.
- Proven ability to grow enterprise accounts.
- Strong business acumen and communications skills when working with customers.
- Strong customer service skills.
- 20% travel is expected in this position to support ADTRAN's Sales objectives.
Preferred Qualifications:
- Master's degree.
- Familiarity with existing ADTRAN SaaS products.
- Competence with A.I. tools
- Experience with Salesforce
About Adtran
Provides networking and communications equipment and software for broadband access, fiber networks, and enterprise connectivity solutions.