Solution Account Manager

The Opportunity

A Solution Account Manager (SAM) in the Retention Team has a client-facing Sales role and works in a multi-functional team across Central Europe. This specific role will cover accounts in Eastern Europe. The location is preferably Warsaw, Poland.

SAMs are the single point of contact for existing clients covering all solutions of the Digital Experience (DX). They are responsible for contract renewals, retaining and growing the existing business. Together with our customers we set expectations for their experience, keep account information up-to-date and support inquiries from clients to reach a high rate of customer satisfaction. In general, our clients are mid-tier brands with sophisticated requirements. Every SAM is encouraged to become a trusted advisor for the clients. Responsibility for all the DX solutions will give a broad understanding of our portfolio to support customers.

An excellent Solution Account Manager could be described as both: Excellent in managing relationships and being passionate about selling new products to help our customers grow! We always support our clients to tackle problems as well as our colleagues within the matrix. Every member of the Retention Team should be capable of handling stressful situations like a pro and constantly looking to expand own knowledge and skills. Our focus is the happiness of our customers and to retain and grow them!

What We Do

Driving renewals, identifying and growing opportunities

Ensuring customer retention and identifying and addressing renewal risks

Being responsible for a set account list of Digital Experience customers

Working with clients and partners to ensure value and adoption of our solutions

Supporting our customers with their issues and concerns (as needed)

Keeping customer satisfaction high to derive an outstanding level of customer retention

What We Need To Succeed

Strong communication and presentation skills in English

Willingness to discuss and to solve (difficult) customer situations

Result oriented work, passion and reliability

Appetite for continued learning