Customer Success Account Manager

Adobe Creative Sales Account Management Specialist

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Challenge: The CSAM Sales Specialists (Customer Success Account Management) support Adobe sales teams by advising on sales stages and pipeline. Digital Sellers needed for Adobe's SMB customers to upsell and cross-sell Cloud-based Solutions.

What you'll do as a CSAM:

• Develop an understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions.
• Establish a value-based relationship with new & existing Adobe SMB customers.
• Drive Up-sell & Cross-sell by prioritizing accounts with the highest propensity to buy by clearly defining the ideal customer profile and contacting them via phones & emails.
• Improve Revenue by implementing Marketing Qualified Leads with a defined SLA.
• Examine customer contracts and purchase history in Adobe's systems and external sources to identify account growth potential.
• Collaborate with Solution Specialists to improve the footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc.
• Engage, as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.

What you need to succeed:

• Proficient in Japanese language. English skill is preferred.
• Should have outstanding verbal, written communication & presentation skills.
• Ideal candidate: passionate about inside sales, believing it's the present and future.
• Must be comfortable engaging in conversations with customers and discussing Adobe solutions. Also, must be enthusiastic about making outbound sales calls to connect with multiple customers/accounts.
• Requires 3+ years experience in sales, account management, and business development roles.
• Experience in product/sales enablement will be an added advantage.

Adobe aims to build an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs crafted to make everyone feel included, we're committed to encouraging a diverse and inclusive environment for all.

Take the plunge and jump in. Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help drive Creativity for All together.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.