Trading & Implementation Specialist - EM South

Retail Operations Manager

This role is responsible for maximising the profitability of the Retail Operations in South Africa by supporting the implementation of the adidas Retail strategy.

Key Responsibilities

Project Management

• Coordination of assigned project work/global initiatives to ensure the delivery of project plans on time and within agreed objectives. Project examples: NPS, CRM, Thinktime, House of Retail, Incentive programs, GROW
• Test these pilot projects when required
• Training of users
• Enhancement/optimization of initiatives and processes

Store Operations General Support

• BPMs submissions support for the South Africa
• Store opening/closure/renovation process coordination
• Process optimisation via GSOM/DTC audit
• SSM maintenance
• Act as a single point of contact for retail initiatives and best practices for market and work closely with the trading and implementation for each excellence project
• Supporting expansion into new markets for roll out of retail standards and trainings for Thinktime, GSOM, etc
• Single point of contact for roll out of retail standards and trainings for Thinktime, GSOM, GROW in the market
• Train retail staff in the operation of tools and methods such as GSOM, GROW, Thinktime and other Global and market initiatives as directed by Global COE and Hub Retail Operations
• NPS & CRM: coordination and implementation of the key actions for the retail touchpoints.
• PR requisitions for Retail & Store development, including allocations and liaising with Finance & completing all GRV's on Ariba
• Event arrangements including sample sale & DTC events where needed
• POPI compliance officer for Retail
• Uniform size curve compilation orders & call off
• Shopping bag orders & call offs

Lease Administration

• Compiling turnover reports for Landlords monthly and yearly.
• Assistance with lease reviews, including bank guarantees, FICA documents and DocuSign
• Liaison between, Legal, DTC Lead & Landlords
• Record keeping of all lease agreements & addendums.
• Actioning renewal & closure notices for stores.

SLT Support

• Assistance with travel requests & expense claims
• Meeting & diary management
• ADHOC presentation requirements
• Monthly & Quarterly update decks for SLT & DTC

KPIs

• Net Sales/DCC market
• Retail Excellence: roll out and implementation of agreed projects with alignment of EM
• NPS & CRM score improvement

Key Relationships:

• Local:
• Retail back office team
• Retail field team
• Marketing Activation
• Finance and Profit Protection & internal control
• HR
• Legal
• Finance
• Hub: DTC Excellence Team

Knowledge, Skills and Abilities

• Advanced user of MS Office suite of products
• Fluent in English
• Excellent coordination and communication skills
• High level of attention to details
• High level of Retail knowledge and experience

Requisite Education and Experience / Minimum Qualifications:

• Relevant Qualification
• 3 years of relevant functional experience, ideally with direct Retail experience and exposure to project management/coordination
• Understanding of Retail, Finance, Control
• Industry experience in Sports/Fashion/FMCG