Recruitment Account Manager

Recruitment Consultant / Account Manager

Adecco is seeking a driven and people-focused Recruitment Consultant / Account Manager to join our team. In this role, you will manage a portfolio of clients while delivering end-to-end recruitment solutions and exceptional service to both clients and candidates. This is a dynamic, relationship-focused position where you will play a key role in driving growth, maintaining strong partnerships, and ensuring high-quality service delivery across your accounts.

Adecco is a global leader in workforce solutions, connecting businesses with the talent they need to succeed. With a strong presence across Australia and worldwide, Adecco specialises in recruitment, staffing, and HR solutions across a range of industries. We are passionate about people—supporting our clients, candidates, and employees to achieve their full potential. At Adecco, we foster a collaborative and inclusive culture where innovation, teamwork, and continuous improvement are at the heart of everything we do.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for your client portfolio
• Build and maintain strong, long-term relationships to drive satisfaction and retention
• Conduct regular meetings and business reviews, providing insights and service updates
• Identify opportunities to grow existing accounts through tailored workforce solutions

Recruitment & Talent Acquisition

• Manage the end-to-end recruitment process, from sourcing to placement
• Screen and interview candidates aligned to client requirements
• Maintain a strong candidate pipeline to meet current and future demands

Candidate Care

• Provide a high level of support and engagement throughout the candidate lifecycle
• Drive retention through consistent communication and recognition initiatives

Service Delivery & Coordination

• Work collaboratively with internal teams, including Payroll and the National Account Manager
• Ensure seamless service delivery and effective communication between stakeholders

Issue Resolution

• Respond to client and candidate queries in a timely manner
• Proactively identify risks and implement solutions to maintain service quality

Revenue Growth & Business Development

• Identify opportunities to upsell and cross-sell services
• Achieve revenue, growth, and retention targets
• Target key organisations to support market expansion and new business
• Contribute to marketing initiatives and client engagement strategies

Reporting & Continuous Improvement

• Prepare reports and updates for the National Account Manager
• Provide insights and feedback to support continuous improvement of processes and service delivery

About You

• Previous experience in recruitment, account management, or a client-facing role

• Previous experience in Blue Collar recruitment

• Strong relationship-building and communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Results-driven with a focus on service excellence and growth

• Proactive, solutions-focused, and a strong team player

Why Join Us?

• Opportunity to work with a global industry leader
• Supportive team environment and strong internal collaboration
• Career development and growth opportunities
• A role where you can make a real impact with clients and candidates

If you're ready to take the next step in your recruitment career, apply now and be part of a team that's shaping the future of work.