Customer Onboarding Specialist - LHH Netherlands (fluent Dutch And English Speaker Required)

Customer Onboarding Specialist (Fluent in Dutch)

LHH, the world's largest HR solutions company, accompanies employees in their professional change and development. We have been doing this for over 50 years with passion, customer orientation, team spirit, entrepreneurship, and responsibility and are now looking for a committed personality to temporarily strengthen our team in the Netherlands as a Customer Onboarding Specialist.

In this hands-on, multidisciplinary role your mission is to provide excellent support to our candidates, coaches/consultants & colleagues. Whether this is on getting the candidates enrolled in their program, assigning them to the best consultant and/or planning and organizing events; you represent LHH in the best way possible.

Location

Amsterdam (Overschiestraat 184-J), partial home office is allowed.

Languages

Fluent in spoken and written Dutch & English

Main Focus

• Daily contract with candidates to inform them about our services and activate them in the program.
• Providing day-to-day operational and admin support to the team.
• Planning of various workshops, webinars, and networking events.
• Building a strong network with hiring managers, external employment agencies and search firms and leverage relationships within the Adecco brand ecosystem.

Main Tasks

• Support our candidates by introducing LHH to them, answering their ad hoc questions, matching them with our coaches/consultants, etc.
• Support our associate/freelance coaches by helping them with any questions or problems related to their delivery.
• Local candidate event/webinar/workshop/career fair coordination and promotion.
• Various administrative and business support tasks (IT troubleshooting, platform testing, translations, document formatting, invoice validation reporting, job advertisement uploads on social media, etc.).
• Provide candidates with regular updates on trends in the labour market by creating monthly job bulletins.
• Provide consultants and coaches with regular updates on LHH tools, processes, implementations, etc., by creating bi-monthly newsletters.
• Build relationships with external HR community (Client side, Recruitment Agencies, etc.).
• Collect and share job opportunities directly from recruiters and hiring managers (including hidden jobs).
• Candidate & Job matching.
• Expand our alumni network by updating and promotion our LHH Nederland Network LinkedIn community.

All About You

Must Have:

• Minimum 2 years of experience in administration and general interest in HR services.
• Interest in trends of the labour market.
• Strong communications and motivation skills.
• Excellent telephone manners.
• A high EQ as our candidates sometimes go through a very difficult period after dismissal.
• High social competence, ability to build long-term business relationships.
• A commercial flair and consulting competence.
• High service and quality orientation.
• The ability to speak to candidates at all levels and respond appropriately to various emotions that may be presented.
• A demonstrated track record of good organization skills with the ability to multitask and prioritize.
• An independent and goal-oriented way of working.
• A flexible and a "can-do" attitude.
• Advanced PC skills with the ability to pick up internal systems quickly and effectively (MS 365 office, plus various proprietary systems).
• Fluent in spoken and written Dutch and English.

People Would Describe You As:

• Someone helpful with a positive, self-starter attitude.
• A team player, flexible and a strong communicator.
• Accessible: People feel welcome with you.
• Pragmatic, hands-on, with good attention to detail and with strong organization skills.
• Having the highest level of integrity.
• Tech Savvy, proficient in the use of modern technology and easily master navigation in new systems.
• Someone who feels like just doing your job is not enough, you want to make a difference in the lives of people – you are service-minded and a true problem solver.

What we offer:

• Growth opportunities within a human resources global leader.
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.

We are proud to have a unique operating environment and culture: We are committed to making a difference, going the extra mile, and we hold ourselves personally accountable for our clients’ success. Our DNA? Sincere interest, heart for the business and each other, creative mindset, entrepreneurial, flexibility, ownership, and integrity. We work hard, challenge each other, and laugh a lot!

Contract: Limited duration (12 months)

Hours: Min 32h/week

Working regime: min. 80%

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can't just rely on what works today, working tomorrow. They need to be ready for next. LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we're here to make sure the future works for everyone. A division of the Adecco Group – the world's leading HR solutions provider – LHH's 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It's why most of the Fortune Global 500 companies choose to work with us.

This is LHH. Ready for Next.

LHH is an Equal Opportunity Employer.

For additional information on our Diversity and Inclusion policy, please consult the following link: