Key Account Manager

Key Account Manager

A global transportation and logistics organization is seeking an experienced Key Account Manager to oversee and grow strategic client relationships. This role is responsible for managing high-value accounts, ensuring operational excellence across shipments, and partnering cross-functionally to deliver best-in-class service.

This is a client-facing, operations-focused position ideal for someone with strong logistics experience who thrives in a fast-paced supply chain environment.

Key Responsibilities

• Manage and grow strategic accounts within the transportation and logistics sector

• Serve as the primary point of contact for assigned clients

• Oversee operational execution of shipments including transportation, warehousing, and distribution

• Collaborate with internal teams to ensure service excellence and on-time delivery

• Develop and implement account strategies to drive retention and revenue growth

• Analyze account performance metrics and identify opportunities for improvement

• Prepare and present operational and performance reports to clients and leadership

• Ensure client satisfaction while supporting operational efficiency

Required Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain Management, or related field

• 5+ years of key account management experience within transportation, freight forwarding, or logistics

• Strong understanding of supply chain operations including air, ocean, warehousing, and distribution

• Experience working with Transportation Management Systems (TMS) and CRM platforms preferred

• Proficiency in Microsoft Office Suite

• Excellent communication, organizational, and problem-solving skills

• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience with international logistics and customs regulations

• Background in sales support or business development within logistics

• Advanced knowledge of industry trends and best practices

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.