IT Support Technician

IT Support Technician

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for an IT Support Technician to join their team. Please contact us today to discuss this opportunity!

Job Responsibilities:

• Ability to handle and troubleshoot tier 1-3 tickets.
• Work directly with end users on-site as well as being able to provide remote support.
• Ability to handle hardware, software, and network issues.
• Be a point of escalation for the desktop support team.
• Experience supporting windows operation systems.
• Experience with active directly, phone support, printer support, software rollouts and upgrades.
• Work within various applications to handle tickets.
• Trust be able to take ownership of support tickets, work through troubleshooting processes, and proactively ask questions to resolve issues.
• A confident and self-assured approach is essential

Requirements:

• At least 2+ years of IT Support experience.
• Have experience working within ticketing software such as ServiceNow, JIRA, Zendesk or Heat.
• Proficiency with Microsoft applications.
• Strong hardware knowledge.
• Experience with Zebra printers (preferred).
• Troubleshooting skill set is most important.
• Associates or Bachelors in Information Technology or related study desired.
• A+ or Net+ certification desired.

Why choose Addison IT?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics.

• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses.

• Permanent Employment: Many of Addison's job openings lead to potential permanent employment.

• Connections: You connect directly with hiring managers from renowned organizations.

• Options: You are presented multiple employment options near your home.

• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.