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IT Support I - II
Resolve and triage Tier I-II help desk tickets for 300+ users daily
Dallas
Entry Level
$40,000
– 60,000
USD / year
yesterday
Addison Group
Provides professional staffing, consulting, and talent solutions across finance, IT, healthcare, HR, and administrative functions.
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IT Support I-II
Location: Dallas, TX
Salary Range: $40K-$60K
We are looking to bring on a Help Desk candidate from a Tier I-Tier II perspective. This team helps support 300+ users ranging from corporate business users to field support. We support an average of 30-50 tickets a week providing top quality customer service. Support experience within O365 (MS Office, AD, Outlook, etc.), Windows, VPNs, and mobile support (Android/iOS) will be needed. Any experience with OSPF layers or certifications within Microsoft Technology Associate (MTA) and/or CompTIA A+ would be a plus.
Personality-wise we need a self-starter and someone who is eager to continually learn.
Top Skills:
- O365 Support (AD, Outlook, MS Office, etc.)
- Windows
- Mobile Support (Android/iOS)
- VPN
- CompTIA A+
- MTA
Plus:
About Addison Group
Provides professional staffing, consulting, and talent solutions across finance, IT, healthcare, HR, and administrative functions.