Help Desk Support Specialist (1 Day Onsite In Arlington, VA)
Addison Group
Help Desk Support Specialist
Location: Arlington, VA (Hybrid – minimum 1 days onsite per week; up to 4 days remote)
Length: 4 month contract
Target Pay Range: $25.00 - $30.00 / Per Hour
Work Authorization: Must be eligible to work in the U.S. without sponsorship now or in the future
Benefits: This job may be eligible for medical, dental, vision, and 401(k).
Position Responsibilities
- Serve as the first point of contact for hardware, software, and connectivity issues for on-site and remote staff
- Troubleshoot and resolve end-user technology issues across Windows and Mac environments
- Support onboarding and offboarding of staff, including device setup and account provisioning
- Manage help desk tickets and maintain clear documentation of issues and resolutions
- Perform diagnostic tests and maintenance procedures
- Maintain asset tracking and inventory management
Skills And Experience
- 3 -4 years of IT help desk or end-user support experience
- Familiarity with Microsoft 365 and basic Active Directory or Entra ID administration
- Experience provisioning laptops and software
- Strong communication skills and a service-oriented approach
- Experience supporting Windows and MacOS operating systems
- Experience with ticketing systems and remote management tools
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.