Customer Service Representative

Customer Service Representative

Addison Group is seeking a Customer Service Representative for our client in the distribution and logistics industry. This position is perfect for someone detail-oriented, organized, and eager to provide outstanding service in a fast-paced environment.

Job Title: Customer Service Representative

Location: Oklahoma City, OK

Industry: Distribution / Customer Support

Pay: $20.00 - $22.00 / Hourly

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description:

The Customer Service Representative will be responsible for processing client orders, managing requests for materials, and coordinating pricing and rebate information. This role requires strong communication skills, exceptional attention to detail, and the ability to handle multiple priorities efficiently.

Key Responsibilities:

• Process and verify client orders, invoices, and confirmations, ensuring accuracy and timely communication.
• Coordinate requests for samples or marketing materials, track approvals, and monitor delivery timelines.
• Maintain records of inventory, materials, and order status.
• Compile pricing and rebate information, request approvals, and assist with payment processing.
• Act as a liaison between vendors, clients, and internal teams to resolve issues.
• Maintain well-organized files, logs, and administrative documentation.

Qualifications:

• Proficiency with Microsoft Office (Excel, Word, Outlook); ability to learn new systems quickly.
• Excellent verbal and written communication skills with a professional demeanor.
• Strong organizational skills, attention to detail, and ability to prioritize multiple tasks.
• Comfortable using office technology (phones, scanners, printers, etc.).

Additional Details:

• Full-time, on-site position
• Monday–Friday schedule
• Supportive, team-oriented workplace
• Opportunities for growth and advancement

Perks:

• Competitive pay based on experience
• Professional development opportunities
• Collaborative team environment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.