Customer Service Liaison

Customer Service Liaison

Our client is a well-established organization within the food and consumer goods space, supporting a high-volume, fast-paced operation. They are seeking additional customer service support to assist with order processing, customer communication, and internal coordination across teams.

Addison Group is hiring a Customer Service Liaison for a short-term contract opportunity with potential to extend or convert. This role plays a key part in managing customer orders from start to finish, serving as a point of contact between customers, sales, and internal teams to ensure timely and accurate fulfillment.

Key Responsibilities:

• Manage customer orders from initial entry through final delivery confirmation
• Enter and maintain orders, contracts, and item setup within an ERP system
• Handle a high volume of inbound customer calls and emails regarding order status, shipments, pricing, documentation, and adjustments
• Coordinate freight and shipping logistics, including working with transportation systems and customers
• Prepare and review open order reports with sales representatives and customers
• Support assigned sales reps by managing accounts and addressing customer needs
• Collaborate cross-functionally with warehouse, data, and sales teams
• Assist with additional tasks as needed to support customer service operations

Qualifications:

• 2+ years of customer service experience in a product-based environment
• Experience managing full-cycle customer orders (order entry through delivery)
• Background in manufacturing or distribution strongly preferred
• Proficiency in Microsoft Word and advanced Excel
• Hands-on experience working within an ERP system
• Strong attention to detail and ability to multitask in a fast-paced setting
• High school diploma required; associate or bachelor's degree preferred

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.