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Customer Experience Administrator
Own our client onboarding processes and reporting for key accounts
Oak Brook, Illinois, United States
Entry Level
$20
– 26
USD / hour
5 hours agoBe an early applicant
Addison Group
Provides professional staffing, consulting, and talent solutions across finance, IT, healthcare, HR, and administrative functions.
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Customer Experience Administrator
The Customer Experience Administrator supports the Account Management team with daily client interaction, administrative coordination, and reporting. This role plays a key part in ensuring customers receive timely, accurate, and high-quality service throughout the account lifecycle.
Key responsibilities include:
- Support account managers with daily administrative and operational tasks
- Communicate with customers and drivers via phone and email to answer questions and resolve issues
- Assist with onboarding new accounts and coordinating across internal departments
- Prepare and maintain reports, documentation, and data tracking in Excel and internal systems
- Help manage smaller client accounts and maintain strong customer relationships
- Assist with ongoing projects and process improvements as assigned
Qualifications:
- 1+ year of customer-facing or account support experience (non–call center)
- Associate degree required
- Proficiency in Microsoft Office with basic Excel skills
- Strong communication skills and confident phone presence
- Highly organized with the ability to multitask in a fast-paced environment
- Team-oriented with a proactive and professional approach
Perks:
- Hybrid schedule with a new office environment
- Supportive, collaborative, and energetic team culture
- Training and mentorship with career growth opportunities
- Frequent team events and strong work-life balance
Customer Experience Administrator
Oak Brook, Illinois, United States
$20
– 26
USD / hour
Customer Success
About Addison Group
Provides professional staffing, consulting, and talent solutions across finance, IT, healthcare, HR, and administrative functions.