Bilingual Customer Service Representative

Bilingual Customer Service Representative

Location: West Side of Chicago, IL (100% On-Site)

Industry: Manufacturing

Compensation: $45000 – $55000 / Year

Work Schedule: Monday – Friday, 9:00 AM – 6:00 PM or 10:00 AM – 7:00 PM

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client: Addison Group is hiring for our client, a rapidly growing wholesale and distribution company that recently expanded its Chicago facility. They pride themselves on their fast-paced, team-oriented culture and offer opportunities for growth into account management and sales roles.

Job Description: We are seeking a motivated Customer Service Representative to join a dynamic, expanding team. This individual will serve as the main point of contact for customers, providing exceptional service through order management, product inquiries, and problem resolution.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Process and manage customer orders, including quotes, confirmations, and shipment updates.
• Resolve customer issues, ensuring a positive experience and maintaining long-term relationships.
• Collaborate with internal departments to address product availability, customization, or logistics needs.
• Share information about new products, services, and promotions to enhance the customer experience.
• Maintain accurate records and ensure consistent follow-up on outstanding matters.

Qualifications:

• 1–2 years of customer service experience in an office, wholesale, or related environment.
• Bilingual in English and Spanish preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Team-oriented with a customer-first mindset.
• Proficient with Microsoft Office 365 and general computer applications.

Additional Details:

• Direct hire opportunity.
• Business casual environment.
• On-site role located in Chicago's West Side area.

Perks:

• Opportunities for professional growth into Account Management or Sales.
• Supportive and energetic team culture.
• Rapidly growing organization with potential for long-term advancement.
• Bonus and commission potential.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.